Articles from Customer Interaction Solutions (September 1, 2003)

1-47 out of 47 article(s)

Title	Author	Words
ARGI acquires YellowBrick Solutions.		176
As readers of this magazine are undoubtedly aware, the FTC's amended Telemarketing Sales Rule goes into effect October 1st, 2003.	Tehrani, Nadji	576
Ask the CEO: SER's Carl E. Mergele discusses FCC/FTC compliance.		590
BeVocal introduces VoCare.		315
Chordiant Enterprise Contact Center becomes available.		198
Cintech offers new CINPHONY Email.		147
Citel Technologies and 3Com introduce high-density Analog Internet Protocol Handset Gateway.		146
Concerto software helps customers comply with FTC ... as easy as 1, 2, 3.	Mitchell, Jim	565
Correction.		39
Debbie may assumes IEX president position. (Happenings ...		126
Do not call: the gathering storm?	Sanscrainte, Joe	4382
EIG joins Microsoft Speech Partner Program.		110
Elix and Nu Echo to partner.		155
Envision extends product line with full-time recording capabilities.		128
Envox Worldwide and Phonetic Systems to partner.		143
etalk opens Sydney office.		169
Executive roundtable.	Cardella, Tom	1298
Firstwave launches version 10.		194
From the leaders in outbound calling complaince our soulution: outbound regulatory compliance * is mandatory.		360
Growth strategies and opportunity for profitable CRM, inbound & outbond: TSR aftermath ...	Tehrani, Nadji	1845
Inter-Tel introduces Unified Communicator version 2.0.		252
iPhrase releases One Step 4.5.		138
Kanisa announces availability of Kanisa5.		265
Lessons in achieving ROI from your e-service solution.	Hille, Erik	2548
Linktivity announces WebDemo 3.0.		215
LocusDialog releases OpenDialog.		234
Maximize call center performance while complying with the new FTC/FCC telemarketing regulations.		474
NEC offers BlueFire IX2200 router.		182
Noble Systems offers high-performance contact center solutions for FTC compliance.	Noble, James K., Jr.	665
Northern Ireland's gem wins best Call Center award.		116
Peter Caswell joins Enkata Technologies as president and CEO.		99
Pipkins introduces intra-day optimization suite.		200
Pittsburgh's call centers: Mister Rogers' new Neighborhood.	Beatty, James	1431
Road-trip roundup.	Tehrani, Rich	1934
So, what's it cost, anyway?		722
Succeed Corporation launches iBuilder.		161
Take the interactive co-sourcing challenge.	Lanaghen, Martha	1989
TargetVision introduces enterprise.		202
TeleBlock[R] = Do-Not-Call compliance.	Garfinkel, Dean	557
TeleSage updates SmartQuest.		202
The CEO spotlight.	Meade, Bill	1192
The Primas Group introduces new product line.		227
The Purdue page: research highlights from Purdue University.	Anton, Jon	384
TMC Labs Innovation Awards Part 1.	Keating, Tom	5899
TuVox hires new president and CEO.		137
Vodavi introduces VoIP Networking.		248
Zultys offers voice, data, fax and video to SMBs.		227