Articles from Customer Interaction Solutions (October 1, 2003)

1-41 out of 41 article(s)

Title	Author	Words
Active Voice introduces new Seven speech recognition system.		238
Aspect launches multiproduct solution.		572
Blue Pumpkin introduces Advisor Express.		250
Concerto partners with Positive Software Systems.		122
Dictaphone launches Workforce Relationship Management product.		334
Elma introduces new shelf management module.		259
Envision Telephony integrates products into performance suite.		314
eOn launches Outbound solution.		340
etalk announces enhanced version of Qfiniti.		193
Exstream makes WebVerse available.		272
FTC/FCC are no friends of inbound calling, either.		610
Genesys announces Genesys Express 3.0.		294
ICCM's greatest hits.	Tehrani, Rich	1787
IEX announces TotalView SmartSync Suite.		270
Improve operational efficiency of call centers while meeting business strategies.	Baker, Al	2041
Improving your performance by creating a dynamic learning environment.	Concevitch, Bill Byron	2048
Inova announces LightLink--Enterprise Edition.		248
ITXC using Cisco Multiservice IP-to-IP Gateway.		277
Job losses at critical stage! Both US government and the press are missing the point!!	Tehrani, Nadji	529
Knowledge-enabled support delivery across channels and languages.	Chatelin, Dominique	2019
Knowledgebases for improved customer interaction: how to help customers help themselves.	Segil, James	2273
Last month, when we included this special Compliance Technologies & Solutions[TM] advertorial, the debates were still academic and theoretical ... our discussions were in the future tense.	Tehrani, Nadji	433
Mpower Communications forms alliance with SpeechPhone.		216
October 1st is "D" day 91 violations = $1 million fine in short, comply or vanish: going to CRM: not the complete solution.	Tehrani, Nadji	1261
Phonetic Systems and Rhetorical Systems partner.		90
Research highlights from Purdue University: ask Dr. Jon.	Anton, Jon	431
Sound strategy? Outsourcing in today's economy.	McCoy-Tomlin, LeeAnn	2003
Symon announces acquisition of TargetVision.		168
Symon updates Symon Community.		277
Teleservices Agencies Who's Who.		2769
The CEO Spotlight.		1876
TMC Labs Innovation Awards: Part II.	Keating, Tom	4631
Training your agents for the Web-enabled world with e-learning.	Reece, Maria	1026
Verint Systems offers ULTRA Express.		179
Versay announces Versay Survey 1.0.		162
Vocent launches Confirmed Caller 2.0.		285
Voice Print introduces interactions data management solution.		127
Who carries the news?	Driscoll, Linda	541
Witness Systems enhances contact center performance optimization suite.		281
Workscape acquires CallConnect.		159
Yakima, Washington: a diamond by any name.	Beatty, James	1133