Articles from Customer Interaction Solutions (November 1, 2003)

1-51 out of 51 article(s)

Title	Author	Words
Artisoft announces two new products.		200
AuriQ introduces RTmetrics.		165
Burlington, Iowa: a place to grow!	Beatty, James	1290
Concerto Software[TM] helps companies comply with telemarketing regulations: how? We sat down with Jim Mitchell to ask the tough questions.	Mitchell, Jim	561
CosmoCom certifies IP Integration with most PBXS.		119
CRM for the mobile workforce--the past, the present, the future.	Holtz, Benjamin	1948
Data Collection Resources releases C.E.M.S. 4.0 quality monitoring suite.		207
Deerfield.com releases VisNetic MailFlow Version 2.0.		123
eAssist Global Solutions launches NetAgent 6.1.		303
EasyAsk introduces Commerce Advisor.		137
Echopass, Genesys and salesforce.com deliver integrated contact center solution.		181
Edify rolls out version 8.5.		128
enGenic creates call monitoring and recording solution.		153
Envox and Metaphor Solutions partner.		147
FCC and FTC compliance with confidence.		595
Finding a place to call home.	Driscoll, Linda	376
Hilary, you will be missed.	Tehrani, Rich	287
Hiring and Keeping Winners so crucial, yet so challenging! on effective hiring, workforce management and optimization ...	Tehrani, Nadji	1378
Hosted versus licensed, or a little of both?	Tehrani, Rich	1790
Intel announces new Xeon processor.		102
Meet the FTC legislative challenge - without sacrificing productivity ...... combine performance & compliance with Noble Systems.	Noble, James K., Jr.	648
Michelle Deblinger to lead Audiocom.		129
NetLedger changes name to NetSulte, Inc.		138
Nomino Technologies launches Version 3.0 of Nomino Search.		86
November marks the third part of our special Compliance Technologies & Solutions[TM] advertorial section.	Tehrani, Nadji	396
On Tuesday, September 16, 2003, Nadji Tehrani was inducted into the American Teleservices Association's (ATA) Hall of Fame at the ATA's 20th Annual Convention at the JW Marriott Desert Ridge Resort & Spa in Phoenix, Arizona.		89
OneSource announces Catalyst product family.		162
Plantronics announces digital voice platform.		121
Positive Software Systems launches ContactQ.		155
Proving Web site value: it's more than a pretty (user) face.	Obrey, Thomas	1353
Rock well FirstPoint Contact expands FirstPoint Business Edition.		115
Salesnet releases Express edition.		124
Saratoga Systems: worth a second look.	Tehrani, Rich	510
Supply chains connected to demand chains? An obvious idea just became easier.		574
Taking advantage of Web self-care to meet client needs.	Champion, Curt	1832
Talisma announces Version 5.1.		156
TantaComm introduces Compliance Engine.		221
TeleDirect allows you to leverage the Existing Business Relationship exemption of the telemarketing regulations to increase revenues, without consumer annoyance.		483
TeleSpectrum names new CEO.		104
Tell-Eureka offering LevelOne Virtual CSR Version 2.0.		113
Telrex releases Accelerator advanced ACD.		217
The CEO Spotlight.	Cardella, Tom	1138
The missing pieces of workforce management.	Durr, William	2163
The Worldwide Teleservices Outsourcing Market: Analysis & Forecast, 2003-2004.		810
TuVox announces TuVox release 3.0 CVR.		126
Unicru announces Total Workforce Acquisition solution.		136
Vocent and TARGUSinfo to partner.		146
Whisper Wire offers Power Seller.		189
Willow announces QuickResponse.		193
Witness Systems offers eQuality Producer.		149
Workforce optimization: killing two birds with one stone.	Kuehne, Kathy	2107