Articles from Customer Interaction Solutions (May 1, 2003)

1-39 out of 39 article(s)

Title	Author	Type	Words
Artisoft and AudioCodes integrate solutions. (Strategic Alliances).		Brief Article	163
Avaya rolls out new services and solutions. (New Products).		Brief Article	125
Buffalo, New York call centers. (RE: Locations).	Beatty, Jams		1560
CallCenterJobs.com featured in WEDDLE's Guides. (Happenings).		Brief Article	255
CITEL and BroadSoft partner. (Strategic Alliances).			400
Convergys announces Atlys Release 10. (New Products).			342
CRM for the small to medium enterprise--king-sized CRM on a Bite-Sized budget. (Customer Relationship Management).	Berry, Doug		1725
Customer Inter@ction Solutions[TM] magazine's: eighteenth-annual Top 50 inbound teleservices agencies ranking. (Outsourcing).			2251
EnvoyWorldWide launches EnvoyXpress 9.0. (New Products).		Brief Article	218
Executive Roundtable.			1257
FTC says: what's next? (Publisher's Outlook).	Tehrani, Nadji		2109
GWI integrates with Microsoft CRM. (Strategic Alliance).		Brief Article	232
HandySoft integrates with Corticon. (Strategic Alliance).		Brief Article	217
Indigo Software and Aquanta Networks announce partnership. (Strategic Alliance).		Brief Article	213
iVoice enhances Speech-Enabled Auto-Attendant. (New Products).		Brief Article	137
Letters to the editor.		Letter to the Editor	1828
Leveling the playing field: advanced customer service solutions for small and medium businesses. (Customer Relationship Management).	O'Connell, Sean		1421
Marimba to offer change management for mobile devices. (New Products).			285
MarketSoft adds French language to Cross Sell Hub. (New Products).		Brief Article	206
Mitel announces release 4.0. (New Products).		Brief Article	170
Nuance releases Call Steering 1.0. (New Products).			323
Phonetic Systems diversifies with new language offerings. (New Products).		Brief Article	174
Quantum Performance Solutions becomes PeriscopeIQ. (New Products).		Brief Article	238
Salesnet launches Salesnet Offline. (New Products).		Brief Article	127
Selligent concludes partnership with WM-data in scandinavia. (Strategic Alliances).		Brief Article	111
SER Solutions acquires VorTecs Incorporated. (Happenings).		Brief Article	134
Siemens announces OpenScape. (Product News).		Brief Article	167
SkillCheck offers Call Center Scenarios tests. (New Products).			332
Soffront releases version 8. (New Products).			352
Technology highlights.			1944
TeleDirect pledges Liberation revenue to assist ATA. (Happenings).		Brief Article	211
The CEO Spotlight.			1149
The Purdue page.			520
Translate Dot Net. (TMC Labs).			946
Turning your call center into a contact center: the latest Web-enabling techniques. (E-CRM).	Holley, Christine J.		1512
Using skills-based routing to enhance contact center revenue and performance. (Call Center/CRM Management Scope).	L'Ecuyer, Mariane		2245
What more could "the industry" have done? (High Priority!).	Tehrani, Rich		1354
Wicom joins Siebel Alliance. (Happenings).			290
XyEnterprise Releases XML publishing software. (New Products).		Brief Article	210