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Articles from Customer Interaction Solutions (March 1, 2003)

1-41 out of 41 article(s)
Title Author Type Words
Active Voice launches new Kinesis unified communications solution. (New Products). Brief Article 256
Alding AB releases version 1.4 Of its e-commerce shopping cart. (New Products). Brief Article 112
Aliant joins avaya partner program. (Happenings). Brief Article 167
AltiGen debuts AltiContact Manager. (Technology Highlights). 398
AltiGen releases IP-PBX phone systems. (New Products). Brief Article 268
Amae Software integrates customer perspectives. (New Products). Brief Article 235
An open letter to the Chairman of the FTC. (Publisher's Outlook). Editorial 1732
Ask Dr. Jon. (The Purdue Page). 518
Bay Bridge Decision and WFMG forge partnership. (Strategy Alliances). Brief Article 154
Beyond salt versus VoiceXML: coping with the wealth of standards in speech and multimodal self-service applications. (Call Center/CRM Management Scope). Scholz, K. W. 2094
Call Center Scheduler releases updates. (New Products). Brief Article 154
Cardella appointed CEO of PRC. (Happenings). Brief Article 135
Centile brings new distributors on board. (Strategic Alliances). Brief Article 294
Comergent Technologies acquires Enduse, Inc. (Happenings). Brief Article 113
CRM 2.0 from J. D. Edwards. (Technology Highlights). 406
CRM across the enterprise: integrating the channels. (Customer Relationship Management). Marvich, Vickie 2132
Date-Tel Info Solutions offers California Compliance. (New Products). Brief Article 236
etalk allies with Ineto. (Strategic Alliances). Brief Article 131
Executive roundtable. 757
FaceTime expands instant messaging. (New Products). Brief Article 241
GWI releases two new versions of c.Support. (New Products). Brief Article 238
Liebert opens heat scenario test lab. (Happenings). Brief Article 219
LSSi begins service via new gateway. (Happenings). Brief Article 175
MarketSoft and Quadstone integrate solutions. (Strategic Alliances). Brief Article 290
Microsoft CRM is released. (New Products). 297
Noble Systems assists with DNC compliance. (New Products). Brief Article 282
Oklahoma City, Oklahoma. (RE: Locations). Beatty, James 1530
OPC's SpitFire takes off. (New Products). Brief Article 265
Pipkins adds features to Vantage Point. (New Products). Brief Article 197
Real-time view from SYMON's VISTA. (Technology Highlights). Product/Service Evaluation 378
SandCherry releases SoftServer 24. (New Products). Brief Article 240
SAP offers NetWeaver. (New Products). 313
SIVOX addresses interactive e-learning. (New Products). 324
Speech recognition: making training match reality through simulations. (Outsourcing). Carpenter, Jeff R. 3388
TechExcel debuts FrontOffice 4.0. (New Products). Brief Article 212
TeleMessaging Industry Association adds nine new members. (Happenings). 340
The CEO spotlight. Hennessy, William R. Interview 722
The public reaction to the new FTC regulations. (High Priority!). Letter to the Editor 2513
VoiceLogger introduces digivoiceXE. (New Products). Brief Article 244
Wildfire and Phonetic Systems partner. (Strategic Alliances). Brief Article 176
YellowBrick and Strategic One strategize. (Strategic Alliances). Brief Article 164

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