Articles from Customer Interaction Solutions (June 1, 2003)

Title	Author	Type	Words
ACCPAC releases ACCPAC Messenger 1.1. (New Products).			158
Angel.com offers CRM by Voice. (New Products).			152
APAC Customer Services, Inc. celebrating 30 years of innovations. (New Products).			221
Apropos launches new version. (New Products).			128
BeVocal introduces "Hosting Lite". (New Products).			133
Cell Center Scheduler releases Schedule Exception Tracking. (New Products).			140
CommSoft introduces CommSoft Interface Engine. (New Products).			172
Concerto Software signs agreement with New World Xianglong Communication Ltd. (Happenings).			170
Convergys opens second center in Bangalore. (Happenings).			125
Custom-built CRM applications: users prefer custom-built CRM applications, followed by Siebel, GoldMine and SalesLogix. (Publisher's Outlook).	Tehrani, Nadji		1858
Customer Inter@ction Solutions magazine's fourth-annual CRM Excellence Awards Part I. (A-W).			2192
Delphi Solutions expands services portfolio. (Happenings).			83
Empirix introduces Hammer Dynamic Speech. (New Products).			163
Enterprises content with outsourcers. (The Outsourcing Market).			524
Executive Roundtable.			2344
Getronics and Onyx Software announce strategic alliance. (Strategic Alliances).			121
Global outsourcing of CRM: techniques and trends. (Outsourcing).	Karklins, T.J.		1485
Headset Roundup 2003. (A-V).			158
IEX releases French version of TotalView Workforce Management solution. (New Products).			152
Inmagic brings to market Inmagic Content Server. (New Products).			106
ITC is recognized by the ATA. (Happenings).			242
Liebert announces SiteScan monitoring and alarm system. (New Products).			160
Lightbridge introduces CreditChek. (New Products).			124
Mindfabric updates flagship product. (New Products).			147
Mobius announces ViewDirect TCM. (New Products).			129
NEC announces Aspire Key Telephone System. (New Products).			201
NICE Systems launches NICE Feedback. (New Products).			133
Phonologies releases VXML product. (New Products).			141
Readers react to TSR coverage. (High Priority!).	Tehrani, Rich		1242
Rockwell FirstPoint updates FirstPoint Business Edition. (New Products).			150
ScanSoft and SpeechWorks to merge. (Happenings).			146
ServiceWare offers .NET edition. (New Products).			111
Socketware and SoundBite partner to provide e-mail and voice messaging. (Strategic Alliances).			111
Sprint allies with Gryphon Networks. (Strategic Alliances).			155
TechExcel supports MySQL. (Happenings).			144
TeleDirect adds new features to Liberation 6000. (New Products).			232
The CEO Spotlight.			1133
The Kansas City area: A really smart place for call centers. (RE: Locations).	Beatty, James		1373
TMC lab reviews. (TMC Labs).			1459
Toshiba launches IP solution. (New Products).			187
Understanding the headset: key terminology. (Call Center/CRM Management Scope).	Cohen, Tobe		399
Verizon and Gryphon team for do-not-call regulations. (Strategic Alliances).			197
Voice, E-mail and the Web: The three-lane highway to the latest in routing technologies. (e-CRM).	Schoeneberger, Carl		1881