Articles from Customer Interaction Solutions (January 1, 2003)

1-45 out of 45 article(s)

Title	Author	Type	Words
2B Technologies announces strategic development alliance with Sytel. (Happenings).		Brief Article	162
360d Analytics announces new partner program. (Happenings).		Brief Article	166
Aculab releases latest text-to-speech software. (New Products).		Brief Article	229
Ask Dr. Jon. (The Purdue Page).		Brief Article	172
Aspect and Aliant Telecom expand relationship. (Happenings).		Brief Article	182
Bay Bridge Decision Technologies introduces CenterBridge 2.5. (New Products).		Brief Article	182
BroadSoft and Integral Access partner. (Happenings).		Brief Article	199
Concerto launches EnsemblePro 5.0. (New Products).		Brief Article	178
Correction.		Brief Article	117
CRM applications: licensed or hosted which is better for you? (Customer Relationship Management).	Juneja, Anurag	Industry Overview	2297
Customer Inter@ction Solutions' 2002 Product of the Year Awards. (Call Center/CRM Management Scope).		Buyers Guide	3679
digiMine announces Customer Segment Manager. (New Products).		Brief Article	191
edocs launches eaCare for customer self-service. (New Products).		Brief Article	154
emailtopia announces latest version of e-mail management software. (New Products).		Brief Article	221
Epicor enhances e by Epicor. (New Products).		Brief Article	139
Exstream Software announces version 3.5 of Dialogue software. (New Products).		Brief Article	144
FrontRange Solutions announces new version of GoldMine. (New Products).		Brief Article	198
Glasgow: The location for a twenty-first century contact center. (RE: Locations).	Schelmetic, Tracey E.		561
Interactive Intelligence offers Interaction Supervisor. (New Products).		Brief Article	194
Kanisa announces acquisition of Quiq Inc. (Happenings).		Brief Article	132
Left Bank Solutions launches workforce optimization system. (New Products).		Brief Article	169
Long live outbound calling! (Publisher's Outlook).	Brown, Dean A.	Industry Overview	899
LumenVox launches Speech Recognition Engine for Linux. (New Products).		Brief Article	119
Microsoft CRM. (Technology Highlights).			898
Missouri: touring call centers in Mid-America. (RE: Locations).	Beatty, James		1081
NEC announces NEAX IPS-DM. (New Products).		Brief Article	264
NetByTel adds features to its voice recognition phone solutions. (New Products).		Brief Article	271
NetLert releases N-Contact. (New Products).		Brief Article	124
Nortel and Stratus announce Symposium update. (Happenings).		Brief Article	212
Nortel Networks unveils new converged IP telephony products. (New Products).		Brief Article	272
O baggage, where art thou? (High Priority!).	Tehrani, Rich		2011
Outsourced CRM: keep the strategy, lose the infrastructure. (Outsourcing).	McMenamin, Mike	Industry Overview	2081
Parlance includes additional functionality in NameConnector. (New Products).		Brief Article	153
Performix debuts Emvolve Real Time. (New Products).		Brief Article	271
Phasient Learning announces Accent Reduction. (New Products).		Brief Article	146
Research highlights from Purdue University. (The Purdue Page).		Brief Article	290
RightNow integrates with Siebel. (Happenings).		Brief Article	151
Rockwell FirstPoint Contact commits to China operations. (Happenings).		Brief Article	75
Rockwell FirstPoint Contact introduces IP Program. (New Products).		Brief Article	176
SAP delivers Internet-based e-recruiting. (New Products).		Brief Article	280
Separating myth from reality: how outsourcing can improve ROI and lead to greater profitability. (Outsourcing).	Antunes, Tom	Industry Overview	1152
Synergex introduces new analytic application. (New Products).		Brief Article	133
The state of the industry: time to look at the crystal ball. (Publisher's Outlook).	Tehrani, Nadji	Industry Overview	1741
TMC Labs review. (TMC Labs).			1294
Unimax and Vitel Software form strategic marketing agreement. (Happenings).		Brief Article	158