Articles from Customer Interaction Solutions (August 1, 2003)

1-65 out of 65 article(s)

Title	Author	Words
Altitude joins forces with Verint.		217
American Power Conversion introduces next generation of its Smart-UPS line.		341
Ask Dr. Jon.	Anton, Jon	117
Aspect communications: helping enterprises deliver exceptional customer service.		255
Bustronic offering new 6U 3-slot cPCI backplane.		135
Castel unveils latest version of DirectQuest.		344
Castel: our solution.		280
cccInteractive.		189
Center Partners: the hassle-free alternative to conventional call centers.		326
Centergistic announces AgentView Web version 3.0.		128
Clear joins HP OpenView Solution Alliance Program.		190
Company: Prosodie Interactive, Inc.	Lytle, Jeremy	318
Congratulations to the 2003 Rising Stars.		170
Convergys.		380
CRM: providing a unified view of your customers.	Bulusu, Anupama	2900
DPS announces Version 7 of Results.		270
Edcor.		383
Edify welcomes new CEO.		189
Executive roundtable.		635
Expertcity introduces DesktopStreaming 4.0.		235
Expertcity: like being there: revolutionize the way you work with our Web-based remote access and support technologies.		197
Filling the teleservices sales pipeline.		461
Fused Solutions enters workforce management market with second revision.		145
Genesys enhances IP Contact Center portfolio.		192
How well do your customers treat you?	Wookey, John	2168
Indigo Software and i3 Micro partner.		175
InfoCision: telephone marketing experts.		395
infoUSA: sales solutions.		338
ISS announces Web+Center.		197
KANA announces availability of KANA Service 8.		264
Left Bank Solutions.		574
LumenVox.		285
Nashville, Tennessee: country music, charming culture and world-class call centers.	Beatty, James	1120
Netopia.		110
Nortel Networks[TM].		669
Offshore outsourcing in perspective: the good, the bad and the ugly: a brutally honest assessment of the situation to help you decide to go or not go offshore!	Tehrani, Nadji	3309
Pipkins releases agent notification system.		225
Precision Response Corporation: your trusted experts in customer care.		300
Putting the TSR and dialer controversy in perspective.	Tehrani, Rich	1825
RightNow launches RightNow Hosting 2.0.		193
Salesforce.com and Genesys partner.		118
Salesforce.com launches sforce, new alliances.		273
SAP launches industry-specific CRM solution.		319
Selligent creates Web Content management tool.		255
SER Solutions, Inc.		412
SpartaCom.		279
Speaking up for cost savings in the call center: VXML takes on the dinosaur of legacy IVR.	Jackson, Eric	1860
Special global call center outsourcing summit highlights.		1771
Spectrum Corporation.		117
Spherion launches bilingual contact center.		84
StarTek: business process outsourcing.		172
Stratasoft unveils StrataVoice SV4.		238
Supply chains connected to demand chains? An obvious idea just became easier.		450
Symon Communications releases NetLite II wireless LED displays.		255
Symon Real-time Communication Solutions.		169
T1 Rates.		44
TargetVision[R].		118
TARGUSinfo.		546
Teltone releases Notify.		133
Telvista: imagine having a true customer care solutions advocate.		334
The CEO spotlight.		698
The Fastest-Growing Teleservices Companies--the Annual Survey and Ranking of Rising Stars.		1214
The great dialer debate.		3358
VoiceLog announces "pay as you go" call logging.		155
West Corporation.		348