Articles from Customer Interaction Solutions (April 1, 2003)

1-50 out of 50 article(s)

Title	Author	Type	Words
A call for a united front against the unfair TSR regulations: three major lawsuits filed against the TSR regulations. (Publisher's Outlook).	Tehrani, Nadji		1687
ACT! goes Web-based. (New Products).		Brief Article	302
Active Voice announces version 2.1 of Repartee for Windows 2000 solutions. (New Products).			340
Aculab releases variant of GroomerII. (New Products).		Brief Article	224
AIM Technology offers AIMCall 4.0. (New Products).		Brief Article	284
AskMe introduces AskMe Enterprise 6.7. (New Products).		Brief Article	123
Aspect introduces Scheduled Callback. (New Products).		Brief Article	265
Avaya partners with Sun. (Strategic Alliances).		Brief Article	154
Averting a call center collision: balancing automation and empowerment. (e-CRM).	Blundon, William		1338
Cisco announces two IP solutions. (New Products).		Brief Article	289
Concerto Software and Siebel Systems to launch joint go-to-market initiative. (Strategic Alliances).		Brief Article	206
Data Collection Resources appoints director of sales. (Happenings).		Brief Article	121
Dictaphone creates Freedom iQ. (New Products).		Brief Article	128
E-learning from etalk. (Technology Highlights).		Brief Article	659
EADS TELECOM North America expands PointSpan. (New Products).			384
eGain launches eGain Service 6. (New Products).		Brief Article	179
Eighteenth-Annual Top 50 Outbound Teleservices Agencies Ranking. (Outsourcing).			2013
Envision Telephony launches SmartAgent. (New Products).		Brief Article	122
Executive Roundtable.		Panel Discussion	1569
First consulting accreditation awarded by ICMI. (Happenings).		Brief Article	185
Help yourself: proven methods of maximizing customer self-service. (e-CRM).	Forbes, Sean		1857
IEX joins Ayava DeveloperConnection Program. (Strategic Alliances).		Brief Article	214
In memoriam.		Brief Article	85
Knowledge management: from nebulous to necessary for customer service. (Customer Relationship Management).	Jordan, Jessica	Brief Article	1599
KnowledgeBase Solutions releases Version 35. (New Products).		Brief Article	191
Letter to publisher.		Brief Article	323
Magnasync enhances Specialist line. (New Products).		Brief Article	229
Monitoring for quality across multiple customer touch points leads to increased customer satisfaction and improved business performance. (Call Center/CRM Management Scope).	Wiedner, Jackie		1940
MphasiS launches solution for cross-channel sales and services. (New Products).		Brief Article	212
Name change for The AfterMarket Company. (Happenings).		Brief Article	253
NetLert releases N-Focus. (New Products).		Brief Article	177
Nortel Networks announces enhanced contact center, self-service solutions. (Strategic Alliances).			332
Phasient expands SimCustomer and SimBuilder. (New Products).		Brief Article	287
Pipkins upgrades Vantage Point. (New Products).		Brief Article	309
Quality monitoring and customer interaction recording: using proven, traditional technologies in new ways to bring greater business value. (Call Center/CRM Management Scope).	Alban, Oscar A.	Brief Article	2358
Salesforce.com upgrades service. (New Products).		Brief Article	169
Siemens announces HiPath ComScendo suite. (New Products).		Brief Article	181
SIVOX introduces RealCall. (New Products).			340
Six steps to delivering better self-service applications. (e-CRM).	Winslow, Toffer		1130
StayinFront acquires CRM Division of Berger. (Happenings).		Brief Article	132
The CEO Spotlight.	Ansley, Charles	Brief Article	1152
The faces of outbound teleservices. (High Priority!).	Tehrani, Rich	Column	2248
The GN 9120: the evolved headset from GN Netcom. (Technology Highlights).	Tehrani, Rich		969
The Purdue page.			385
UniPress releases next version of FootPrints. (New Products).		Brief Article	273
Using analytics to drive knowledge management for better CRM. (Customer Relationship Management).	Eldredge, Chris	Brief Article	1212
Verint announces ULTRA version 9. (New Products).		Brief Article	278
Where are the high-tech locations in the U.S.? (Re: Locations).	Beatty, James		1126
Witness Systems allies with CallMiner. (Strategic Alliances).		Brief Article	335
Witness Systems to buy Eyretel. (Happenings).		Brief Article	237