Articles from Customer Interaction Solutions (September 1, 2002)

1-34 out of 34 article(s)

Title	Author	Type	Words
Active Voice upgrades Repartee unified messaging system. (New Products).			255
APEX launches Internet Call Waiting application. (New Products).			155
Ask Dr. Jon. (The Purdue Page).			615
Avaya offers new IP. wireless IP and digital telephones. (New Products).			156
Blue Pumpkin introduces strategic consulting to optimize workforce. (New Products).			152
Convergys acquires iBasis Speech Solutions. (Happenings).			95
e-talk updates Advisor. (New Products).			96
eGain offers Knowledge 5.3. (New Products).			176
ESI announces the release of Esi-Link. (New Products).			190
GMT Corp. adds Schedule Efficiency Measures to Planet. (New Products).		Brief Article	144
HigherGround implements user-driven enhancements. (New Products).			182
In remembrance of September 11th.		Editorial	234
It's September and it's back to learning time. (High Priority).	Tehrani, Rich		1093
It's year 2002. Do you know where your call centers are? (RE: Locations).	Beatty, James		1097
Lucent introduces ClientCare Contact Center Enterprise Edition. (New Products).			172
Magic Software and Software AG partner. (Strategic Alliances).		Brief Article	84
New solutions for CRM and VXML. (Technology Highlights).			1478
Noble Systems introduces California Compliance Package. (New Products).			271
On differentiation and positioning: every company wants to be a peacock in the land of penguins; but few companies know how to do it right! (Publisher's Outlook).	Tehrani, Nadji		1578
Philips launches SpeechPearl 8.0 speech recognition engine. (New Products).			148
Pronexus announces Utilities OnCall. (New Products).		Brief Article	127
SALT Forum releases Version 1.0. (Happenings).			143
SER releases Call Processing System 7.0. (New Products).			287
Site selection who's who: the private and government agencies listed below will be eager to provide you with all the information and guidance you need when deciding on the location for your next expansion. (RE: Locations).		Editorial	3243
Telchemy and Trinity partner. (Strategic Alliances).			190
TeleGea partners with Allegis. (Strategic Alliances).			276
Teleservices plus: multichannel, outsourced Customer Relationship Management (CRM). (Outsourcing).	Palley, Doug		1632
Teltone offers ReVo. (New Products).			206
Thales Contact Solutions launches new recording solution. (New Products).			186
The third-annual TMC[TM] Labs Innovation Awards. (TMC Labs).			7364
The urge to merge: integrating front- and back- end systems. (Cutomer Relationship Management).	Holley, Christine J.		1608
Timera releases Enterprise Workforce Management. (New Products).			210
Vertical Solutions releases PowerHelp Millennium 7. (New Products).			207
VoiceGenie, Voxeo and Audium announce SpeechOne alliance. (Strategic Alliances).			121