Articles from Customer Interaction Solutions (October 1, 2002)

1-35 out of 35 article(s)

Title	Author	Type	Words
AIM technology releases AIMCall 3.0. (New Products).		Brief Article	268
Ask Dr. Jon. (The Purdue Page).	Anton, Jon	Column	610
Blueprint for an enterprise e-learning architecture. (Feature).	Crowley, Rick		2103
Boost market share with powerful marketing and sensible CRM: leapfrog your competition. (Publisher's Outlook).	Tehrani, Nadji		1538
Call center service offering from NetCentrex. (Technology Highlights).		Brief Article	264
CentrPort Version 3.2 release offers new capabilities. (New Products).		Brief Article	168
Envision Telephony unveils Click2Coach MultiSite Edition. (New Products).		Brief Article	186
eOn adds features to eQueue Multi-Media. (New Products).			309
ESI expands VoIP product line. (New Products).		Brief Article	223
Genesys introduces Express IPCC for the mid-market. (New Products).		Brief Article	193
Getting more from a recording or, monitoring system. (Product and Services Selection Guide).	Cassell, Peter		813
Groundbreaking research from TMC. (High Priority!).			525
Jamaica: a call center destination. (RE: Locations).	Beatty, James	Column	1539
Keep in touch. (High Priority!).	Tehrani, Rich		738
Keeping customers happy: mixing e-service and live help. (Customer Relationship Management).	Forbes, Sean		1932
Live from the contact center: balancing self-service and the human touch. (Customer Relationship Management).	Zirn, Markus	Column	1753
Logging and Monitoring Equipment Roundup: these companies can provide logging and monitoring solutions that will fit the needs of your contact centers. (Product and Services Selection Guide).		Directory	602
Monitoring the pulse of performance--an enterprise initiative. (Product and Services Selection Guide).	Wilder, Wynne		1075
NetTest announces automated report tool for network operators. (New Products).		Brief Article	261
NICE Systems acquires Thales Contact Solutions. (Happenings).		Brief Article	50
Qwiz offers enhanced Web-based competency assessment system. (New Products).		Brief Article	180
Remote agents: a new force for the call center. (Call Center/CRM Management Scope).	Houlne, Tim	Industry Overview	2044
RightForce debuts new offerings. (New Products).			357
Rockwell FirstPoint Contact announces enhancements. (New Products).		Brief Article	119
SER announces release of SERiMail 2.0. (New Products).		Brief Article	154
Siemens targets new markets. (New Products).		Brief Article	220
SmartLoyalty from WalkerInformation. (Technology Highlights).			320
SYMON introduces SYMON Enterprise Server. (New Products).		Brief Article	253
Talisma to offer outsourced business services. (New Products).			119
Telecorp offers Rapid E-Port (AHD). (New Products).		Brief Article	213
Teleservices Agencies Who's Who. (Outsourcing).		Directory	2017
Teltone provides real-time call monitoring. (New Products).			153
Verint introduces ULTRA IntelliMiner. (New Products).		Brief Article	192
Version 6.0 from ACT! (Technology Highlights).			335
West acquires Attention, LLC. (Happenings).		Brief Article	122