Articles from Customer Interaction Solutions (November 1, 2002)

1-51 out of 51 article(s)

Title	Author	Type	Words
Altitude upgrades uCI. (New Products).		Brief Article	194
Amerix brings client agencies online at low cost with Cisco IP Contact Center.			339
Arrendale Associates radically improves service to physicians.			257
Ask Dr. Jon. (The Purdue Page).	Anton, Jon	Column	581
Axonom releases Powertrak V6.0. (New Products).			266
Back in black: understanding the financial impact of CRM. (Customer Relationship Management).	Tanoury, Doug		2246
Boise Cascade "integrates all customer touch-points".		Brief Article	231
Captaris releases RightFax 8.5. (Three Ideas to Make Life Easier).		Brief Article	270
Caribbean call center overview. (RE: Locations).	Beatty, James	Industry Overview	1172
Cisco -- your Contact Center partner.			247
Cisco delivers the intangible services that ensure success.			350
Click2Coach Multisite Edition. (TMC[TM] Labs Review).		Product/Service Evaluation	2463
ClickSoftware integrates ClickSchedule 7.1 and mySAP CRM 3.1. (Strategic Alliances).		Brief Article	174
Customer intelligence "unsinks" CRM sunk costs. (Customer Relationship Management).	Pease, Jeffrey	Industry Overview	1442
Empire BlueCross BlueShield slashes group enrollment time from 20 days to three with Cisco Contact center solutions.		Brief Article	179
Epicor ships clientele 8.0. (New Products).		Brief Article	191
eTelecare opens second Philippine call center. (Happenings).		Brief Article	174
Everything old is new again. (High Priority!).	Tehrani, Rich		1284
Evolve at your own pace to an IP-based call center.		Brief Article	192
Finisar and Telchemy announce partnership. (Strategic Alliances).		Brief Article	168
Firstwave introduces mobile order entry module. (Strategic Alliances).			145
GeoLearning introduces GeoMaestro. (New Products).		Brief Article	170
Hispanic Teleservices Corporation expands nearshore operations. (Happenings).		Brief Article	135
How to outsource and still sleep at night. (Outsourcing).	Holley, Derek		2480
Inova introduces Business Activity Monitoring solution. (New Products).		Brief Article	197
It never hurts to look back. (Publisher's Outlook).	Welch, Brent	Column	658
KANA releases KANA Response 7.5. (New Products).		Brief Article	230
Mobile commerce and the contact center. .	Kazi, Sameer		2042
Multi-channel integration--opening up all avenues to your customers.		Brief Article	295
Myths and realities in successful skills-based routing. (Call Center/CRM Management Scope).	Foster, Robin Harris		1278
NetLedger launches NetCRM. (New Products).		Brief Article	126
Numerous deployment options provide opportunities for both enterprises and service providers.		Brief Article	149
Pipkins adds automation to Vantage Point. (New Products).			197
Qualex saves more than $1.5 million, customer satisfaction ratings jump.		Brief Article	217
Real-time analytics from Island data. (Three Ideas to Make Life Easier).			347
Real-Time performance data from Performix. (New Products).		Brief Article	224
SafeHarbor launches Support Services 3.0. (New Products).		Brief Article	137
Sand Technology creates ClarityBlue. (Happenings).		Brief Article	113
SAP launches customer-centric CRM. (Three Ideas to Make Life Easier).			286
Selligent offers XML Connect & Go. (New Products).			292
ServiceWare releases eService Suite 4.5. (New Products).		Brief Article	121
Superior TDM-based Contact Centers today with migration path to IP.		Brief Article	290
TelStrat annonnces i2732 IP Telephone for Cisco AVVID networks. (New Products).			141
Texas Digital offers new version of QCE. (New Products).		Brief Article	116
The extinction of the trade show dinosaurs: superior CRM is only possible at smaller, focused shows. (Publisher's Outlook).	Tehrani, Nadji		1191
Unica announces Affinium 5. (New Products).		Brief Article	128
UniPress enables Asset Management. (New Products).		Brief Article	166
Virtual contact centers-demolishing the call queue and delivering customers to the most skilled agents.		Brief Article	208
Who can benefit today from an IP contact center?			192
Wicom pairs with Teleopti. (Strategic Alliances).		Brief Article	127
Witness Systems extends VoIP recording capabilities. (New Products).		Brief Article	228