Articles from Customer Interaction Solutions (May 1, 2002)

1-49 out of 49 article(s)

Title	Author	Type	Words
Aculab unveils text-to-speech software. (New Products).		Brief Article	196
Advantech introduces PCA-6003 full-sized single board computer. (Breaking News).		Product Announcement	256
Artisoft introduces TeleVantage Call Center scoreboard. (New Products).		Brief Article	173
Ask Dr. Jon. (The Purdue Page).		Editorial	321
Avaya introduces Unified Communication Center. (New Products).		Product Announcement	193
Better customer service via knowledge management. (Customer Relationship Management).	Derossi, Chris		1608
Channel wave 5 for PRM. (Technology Highlights).		Product Announcement	292
Choosing knowledge base management technology. (Customer Relationship Management).	Patrick, Josh		1204
Collaborative CRM through TightLink Service 3. (Technology Highlights).		Product Announcement	330
Discern unveils customer service and support center product. (New Products).		Brief Article	172
E.piphany releases E.6. (New Products).		Brief Article	132
eGain releases new web-based solution. (New Products).		Brief Article	173
Elma shows low profile, high availability chassis. (Breaking News).		Product Announcement	256
Empirix releases voice performance index. (Breaking News).		Brief Article	205
Firstwave announces version 7 of eCRM Suite. (New Products).		Product Announcement	174
Force announces flexible, modular CompactPCl systems. (Breaking News).		Brief Article	151
FrontRange Solutions Inc. (Heat 6.4).		Product Announcement	2091
Genesys announces contact Navigator agent desktop. (New Products).		Product Announcement	159
GNP offers additions to ComputeNode family. (Breaking News).		Product Announcement	174
In pursuit of excellence. (30 Years).	Tehrani, Nadji		3413
Informative customer feedback. (Technology Highlights).			332
Interactive intelligence. (e-FAQ 2.2).		Evaluation	1441
IT&T opens new contact center in India. (Happenings).			127
LAN telephony: a billion dollar market. (Communications Solutions).	Strachman, Brian		1097
Linktivity introduces new versions. (New Products).		Brief Article	119
Measuring the reality of the customer experience. (Call Center/CRM Management Scope).	Rosati, Marlene		1555
New board members for TMIA. (Happenings).		Brief Article	108
Novosoft offers new load-testing tool. (Breaking News).		Product Announcement	194
Outsourcing offshore without getting burned. (Outsourcing).	Price, Bill		1308
Philips Speech Processing introduces Enterprise Voice Dialing. (New Products).		Brief Article	114
Quality monitoring the web experience. (Call Center/CRM Management Scope).	Alban, Oscar A.		1842
Quatech releases low profile PCI 2.2 compliant serial boards. (Breaking News).		Brief Article	188
Roundarch asks. " why lose the customer?".		Brief Article	153
SALT forum issues draft specification far review. (Happenings).		Brief Article	156
Seeking the complete customer experience: The web as a marketing tool. (E-Sales - E-Service).	Detmer, Tom		1282
Sound Advantage announces new president and COO. (Happenings).		Brief Article	124
SupportSoft releases Satisfaction Suite. (New Products).		Brief Article	104
Tap into the power of knowledge collaboration. (Customer Relationship Management).	Karlenzig, Warren		1397
Telecorp Products introduces CentrEE AnyWhere Solution. (New Products).		Product Announcement	274
Telephony@Work launches CallCenter@nywhere version 6.0. (New Products).		Product Announcement	174
Telerx unveils lifecycle management solution. (New Products).		Brief Article	158
The European outsourcing market heats up. (Outsourcing).	Wilzbach, Kevin		1544
TOPCALL offers interaction management solution. (New Products).		Brief Article	52
Urban/Inner-City strategy for call center locations. (RE: Locations).	Beatty, James		924
Vanguard announces global services strategy. (Breaking News).		Brief Article	101
Vocent announces voiceprint authentication solutions. (New Products).		Brief Article	167
Vodavi offers PathFinder 9.0. (Breaking News).		Product Announcement	195
Western Scientific unveils 1U 6-processor rack server. (Breaking News).		Brief Article	144
Witness offering new version of eQuality Analysis. (New Products).		Product Announcement	241