Articles from Customer Interaction Solutions (June 1, 2002)

1-48 out of 48 article(s)

Title	Author	Type	Words
Altitude uCI suite (United Customer Interaction). (Technology Highlights).		Brief Article	506
Ask Dr. Jon. (The Purdue Page).	Chaplin, Mike		399
Ask for permission and keep your customers: where can you find the leading edge of multichannel, permission marketing? Maybe you should start with your favorite fishing products supplier. (Feature).	Fletcher, Web		2219
AskMe introduces employee knowledge network solutions. (New Products).		Product Announcement	169
Aspect offers IP Contact Suite. (New Products).		Brief Article	130
Avaya delivers multichannel customer care technology on an IP network. (New Products).		Product Announcement	198
Banter unveils Server version of software. (New Products).		Brief Article	120
Broadax introduces new storage server. (Breaking News).		Brief Article	145
Call_Solutions names new vp. (Happenings).		Brief Article	72
Centerpost introduces SmartCampaign. (New Products).		Brief Article	119
CIAC Certification: a benchmark for performance excellence in call center management.	Barry, Fredia		1321
CIM delivers on the promise of unified messaging. (Feature).	Prusher, Melissa		1653
Cisco introduces Advanced Services program. (Happenings).		Brief Article	135
Concerto Software releases new version of ContactPro. (New Products).		Product Announcement	187
CosmoCom launches NGIN. (Technology Highlights).			360
e-talk introduces Qfiniti. (New Products).		Brief Article	150
Edify releases Enterprise 8.0. (New Products).		Brief Article	176
eOn Communications and Eyretel partner. (Strategic Alliances).		Brief Article	138
Everdream announces Managed Desktop Services. (Breaking News).		Brief Article	170
Express Author from Simtrex. (Technology Highlights).		Product Announcement	285
GL supports telecom network surveillance and security. (Breaking News).		Brief Article	156
GoldMine Sales & Marketing 2002. (Technology Highlights).		Product Announcement	330
How to avoid the CRM Graveyard. (Customer Relationship Management).	Earley, Richard		2627
Initiatives Three launches e-learning version of Elements. (New Products).		Brief Article	92
Letters to the editor.		Letter to the Editor	744
MGE introduces continuous power conditioning solution. (Breaking News).		Brief Article	148
Microguru offering multiuser helpdesk solution. (New Products).		Brief Article	178
Noble Systems offers advanced call center solution. (New Products).		Product Announcement	200
Performix Technologies launches Emvolve Performance Manager 2.0. (New Products).			216
PhoenixSoft launches CMS/Soft Switch. (Breaking News).		Brief Article	151
Plagued by scheduling woes? Boost the accuracy of call volume predictions. (Call Center/CRM Management Scope).	Webb, Bob		1218
Polycom adds SIP support for IP telephony products. (Breaking News).		Brief Article	94
Portage to offer AgentTimeScheduler. (New Products).		Brief Article	179
Principia makes Web form design easier. (New Products).		Product Announcement	212
RightForce partners with Komteligent. (Strategic Alliances).		Brief Article	111
Rising to the challenge at the Merrill Lynch contact center. (High Priority!).	Tehrani, Rich		1188
Salesforce.com: just add personnel. (TMC Labs Review).	Gallo, Michael	Evaluation	1120
Spectrum Corporation releases V-Display Software. (New Products).		Product Announcement	207
Speech Driven Information System v2.1. (TMC[TM] Labs Review).		Evaluation	1192
TECHMAR introduces KARMA. (New Products).		Brief Article	58
Ten talking points for headset purchasing.			443
Thales to launch new recording solution. (New Products).		Product Announcement	188
The global site selection strategy. (Re: Locations).	Beatty, James		1496
Themis Computer introduces new USPIIe-cPCI single-board computer. (Breaking News).		Product Announcement	169
Unisys and Telisma announce global alliance. (Strategic Alliances).		Brief Article	124
Using e-learning to educate call center agents. (Outsourcing).	Raman, Arjun		1672
What's happening in the world today? Can anyone do something good for humanity? (Publisher's Outlook).	Tehrani, Nadji		2879
Winchester offering high-density backplane connector system. (Breaking News).		Product Announcement	251