Articles from Customer Interaction Solutions (July 1, 2002)

1-45 out of 45 article(s)

Title	Author	Type	Words
Avaya's Internet Protocol [IP] solution now available in U.S. (Happenings).		Brief Article	135
Computer -- telephony integration: what it is and how to use it. (Product and Services Section Guide).	Day, Charles E.		2185
Contact center buildings and sites. (Relocations).	Beatty, James		1229
COPC offers new services. (New Products).		Brief Article	108
CSC changes name to Global Response Corporation. (Happenings).		Brief Article	44
Customer Inter@ction Solutions[R] magazine's third-annual CRM Excellence Awards Part I. (Customer Relationship Management).		Letter to the Editor	2010
Empirix announces OneSight. (New Products).		Brief Article	65
EnvoyWorldWide taps PostNexus. (Strategic Alliances).		Brief Article	72
Evaluating inbound routing tools in the age of multichannel customer contact.	Breslauer, Ralph		1056
Exstream Software rolls out Dialogue 3.0. (New Products).		Brief Article	93
Genesys offering new version of Suite. (New Products).		Brief Article	123
Geolearning releases competency management tool. (News Products).		Brief Article	131
GL offers new capabilities. (New Products).		Brief Article	131
Great things are afoot. (High Priority).			1721
Inbound routing software roundup. (Product and Services Selection Guide).		Editorial	500
Interactive Intelligence upgrades CIC. (New Products).		Brief Article	137
It's the law: complying with do-not-call legislation. (Outsourcing).	Bezer, Donovan		1564
Kemma Software releases BridgeTrak for Web. (New Products).		Brief Article	122
Leveraging Web infrastructure for speech applications. (Call Center/CRM Management Scope).	Seidman, Jim		1043
Magic Software releases new version of Magic eContact. (New Products).		Brief Article	94
Mindfabric unveils Enterprise 3.0. (New Products).		Brief Article	95
New for 2002! Special workshops.			8337
Nortel announces Server for Enterprise Multimedia Communications. (New Products).		Brief Article	154
Oasis unveils Web-based Maximus Help Desk system. (New Products).		Brief Article	143
Phonetic Systems launches integrated solution. (News Products).		Brief Article	101
Poly Information's Angel is certified CA smart. (Happenings).		Brief Article	80
Rockwell FirstPoint Contact launches SMI Edition. (New Products).		Brief Article	139
SanCherry and Kirusa partner to deliver multimodal solutions. (Strategic Alliances).		Brief Article	107
Spanlink and Sentinel announce partnership. (Strategic Alliances).		Brief Article	116
Speech technologies for the 21st century. (Call Center/CRM Management Scope).	Kassel, Rob		1878
SPS Commerce expands SPSCommerce.net. (New Products).			205
SR. Teleperformance Group acquires Merkefon Group. (Strategic Alliances).			334
StayinFront unveils CRM technology. (New Products).		Brief Article	115
Summer heats up with five new CRM solutions. (Technology Highlights).			1471
Talisma Corp. announces new versions. (New Products).		Brief Article	151
TeleSage offers new autodialer for SmartQuest. (New Products).		Brief Article	128
Teltone adds scripting interface to test solution. (New Products).		Brief Article	105
The essence of CRM success: focus on relationships...otherwise there is no customer to manage! (Publisher's Outlook).			1542
The SALT Forume expands contributors. (Happenings).		Brief Article	180
TMC[TM] labs review. (TMC Labs).		Evaluation	1581
Utopy releases SpeechMiner. (New Products).		Brief Article	183
WebSupportLive releases live customer service software package. (New Products).		Brief Article	100
Welcome to INTERNET TELEPHONY[R] Conference & Expo #6.			478
Witness Systems names new EVP/CFO. (Happenings).		Brief Article	78
X.HLP and Gillespie Associates partner. (Strategic Alliances).		Brief Article	139