Articles from Customer Interaction Solutions (January 1, 2002)

1-49 out of 49 article(s)

Title	Author	Type	Words
Active voice announces reception. (New Products).		Brief Article	158
Allen interactions launches DialogCoach. (New Products).			194
An important message from the publisher of customer inter@ction solutions[TM] magazine. (Publisher's Outlook).		Editorial	503
Auscomp releases auscomp eNavigator suite.		Product Announcement	162
Avaya delivers unified messaging solution. (New Products).		Product Announcement	233
Bandwidth.com rolls out VPN. (New Products).			199
Buying tips for workforce management solutions.	Spraetz, Brian		396
CAS inc., develops direct mail cost savings product. (New Products).		Brief Article	116
Chordiant promotes Kelly to CEO. (Happenings).		Brief Article	67
Clustra systems releases always-on database upgrade. (New Products).		Product Announcement	212
Customer Inter@Ction solutions' 2001 product of the year awards. (Call Center/CRM Management Scope).			1761
CustomerLinx applies for COPC-2000 certification. (Happenings).		Brief Article	103
Dendrite appoints new president and CEO. (Happenings).		Brief Article	36
Diversified data services changes name. (Happenings).		Brief Article	91
divine announces acquisition of synchrony. (Happenings).		Brief Article	81
eSupport essentials version 4.0. (TMC Labs).		Evaluation	1943
Four paths to better service. (Technology Highlights).			1585
Hipbone unveils live interaction platform for next-gen contact centers. (New Products).			190
IEX introduces customer interaction center. (New Products).		Product Announcement	100
Iguana-Farm.com launches ASP E-mail manager tool. (New products).		Brief Article	113
Interactive intelligence otters hosted communications service. (New Products).			168
IP telephony. (eSales-Service.com[TM] feature).	Smith, James R.	Technical	3277
Knowlagent taps new CEO. (Happenings).		Brief Article	54
Magic software enterprises releases eMerchant version 2. (New Products).		Product Announcement	163
MessageMedia releases UnityMail 5.1. (New Products).		Product Announcement	155
MindArrow launches e-commerce solution. (New Products).		Brief Article	128
Mindful develops virtual agent modules. (New Products).		Product Announcement	206
MUSIC telecom delivers advanced call recording packages. (New Products).		Brief Article	78
NetLert releases NIKS automated enterprise messaging server.		Product Announcement	177
NMS to acquire lucent division. (Happenings).		Brief Article	105
Paramon technologies debuts ParaCRM. (New products).		Product Announcement	183
Polycom introduces accelerated communications architecture.		Brief Article	182
PRC promotes wesley O'Brien to CEO. (Happenings).		Brief Article	64
Predictive analytics as the proverbial early bird. (Customer Relationship Management).	Murphy, Don		1161
Respond CenterPoint. (TMC Labs).		Evaluation	1832
Respond introduces respond loyalty suite. (New Products).		Product Announcement	194
Revenio launches revenio dialog version 3.0. (New Products).		Product Announcement	188
Simtrex corporation names software veteran as CEO. (Happenings).		Brief Article	67
Telephony@Work launches CallCenter@nyWhere Version 5.0. (New products).		Product Announcement	175
TeleSage debuts ScanQuest.		Product Announcement	165
The brave new world of internet telephony in the contact center. (High Priority!).		Editorial	1342
The call center school offers new E-learning program. (New Products).		Brief Article	127
The Philippines: giving India a run for its money. (RE: Locations).	Schelmetic, Tracey E.		1123
Vanenburg group BV acquires majority of rissa solutions Oyj. (Happenings).		Brief Article	124
VoiceGenie offers myvoiceGenie. (New Products).		Brief Article	160
VoiceLogger offers enterprise-class call recording to smaller businesses. (New Products).		Product Announcement	201
We'll manage. (e-Sales-Service.com[TM] Staff).	Lounsbury, Erik		618
What today's help desk/contact center outsourcers can (and should) offer. (Outsourcing).	Klenke, Maggie		1546
Yube releases e-services suite. (New Products).		Brief Article	154