Articles from Customer Interaction Solutions (February 1, 2002)

1-47 out of 47 article(s)

Title	Author	Type	Words
Alterian releases suite for high-performance analytic applications. (New Products).		Brief Article	158
Aspect partners with Expertcity. (Strategic Alliances).			122
Aspect releases version 4.0 of Web Interaction. (New Products).		Product Announcement	176
Brainhat unveils dynamic voice XML/Web Server. (New Products).		Product Announcement	233
BX.COM hosts GoldMine. (Happenings).		Brief Article	60
Call center depot offers eResoercePlanner. (Strategic Alliances).			222
CAS develops Phantom Finder. (New Products).		Brief Article	144
Cygent 3.3 expands Ordering platform. (New Products).		Brief Article	94
eei Solutions teams with Nuance. (Strategic Alliance).		Brief Article	160
Empirix releases CallMaster 3.0. (Breaking News).		Product Announcement	299
ePeople announces Service Network 3.0. (New Products).		Product Announcement	214
Eyretel launches Eyretel Insight Viewer. (New Products).		Brief Article	264
FinanCenter announces e-Merchandising System [EMS]. (New Products).		Brief Article	112
Five solutions to thaw February's frost. (Technology Highlights).		Evaluation	1811
From call center agent to net rep: Web-Enabling your front-line staff. (Call Center/CRM Management Scope).	Reynolds, Penny		3696
Good, bad and "Close" customer service as 2001 ends. (Staff).	Mirsky, Dara	Brief Article	1235
Hispanic Teleservices expands Monterrey call center. (Happenings).			110
InfoSpace partners with iShopSecure. (Strategic Alliances).		Brief Article	116
Intelogistics becomes subsidiary of Prosodie. (Happenings).			123
InVision Software founds subsidiary in Sweden. (Happenings).		Brief Article	87
Keeping your existing customers loyal. (Customer Relationship Management).	Eechambadi, Naras V.		1661
Macro 4 offers latest version of Columbus. (New Products).		Brief Article	98
Mission - Critical call centers. (Communications Solutions).	Donner, Chris		2136
Mitel releases IP communications solution for small enterprise.		Product Announcement	183
Multichannel customer contact centers: The house that customers built; When the telecom storm that began in 2001 blows over, who will remain Standing? (Feature).	Morrison, Anne		1669
NativeMinds wins new patent. (Happenings).			187
NetTest introduces Media GatewayController Performance Testing. (Breaking News).		Product Announcement	178
NICE announces new total recording solution. (New Products).		Brief Article	136
Ninth-Annual MVP Quality Award Winners. (Outsourcing).			3516
Old Pluvius. (High Priority!).	Tehrani, Rich		756
Philips Speech Processing introduces corporate voice dialing. (New Products).		Product Announcement	222
PolyServe names CEO. (Happenings).		Brief Article	80
Previo ships eSupport Essentials 4.02. (New Products).		Brief Article	140
Primus announces eServer 5.1. (New Products).		Product Announcement	226
RWS Group and Grey Zone introduce Web content management product. (Strategic Alliance).			156
Shoptalk launches VoiceCRM Suite 4. (New Products).		Product Announcement	169
Siebel ships industry applications. (New Products).		Product Announcement	140
SNARC enhanced to make ITXC.net SS7/C7 accessible on carrier premises worldwide. (Breaking News).		Brief Article	276
Soffront offers Trackeb version 7.0. (New Products).		Brief Article	167
Sprint opens Atlanta Internet Center. (Happenings).		Brief Article	66
SurveyConnect releases survey select expert 4.5. (New Products).		Brief Article	136
The death of the sales manager: The evolution of sales and sales management. (Publisher's Outlook).	Tehrani, Nadji	Editorial	2598
Tigerpaw shipping business suite v.9. (New Products).		Product Announcement	161
TMC[TM] labs review. (TMC Labs).		Evaluation	2821
Touchtone announces partnership with Effect NV. (Strategic Alliances).		Brief Article	146
Vitel Software introduces Ivize product suite. (Breaking News).		Product Announcement	211
Wildfire offers enterprise edition of its virtual assistant. (New Products).		Product Announcement	232