Articles from Customer Interaction Solutions (August 1, 2002)

1-67 out of 67 article(s)

Title	Author	Type	Words
2Coach. (Corporate Description).			481
3Com and CITEL announce integration. (New Products).			214
All media all the time: giving customers a choice.	Rechtsteiner, Chris		2055
Aon Innovative Solutions.			255
Artisoft introduces TeleVantage Call Classifier 2.0. (New Products).		Product Announcement	234
Aspect and e-talk integrate quality monitoring. (New Products).		Brief Article	51
Aspect Communications: the contact center specialists.			239
Building relationships that last a lifetime.			391
Building valued relationships.			344
Call_Solutions names president and COO. (Happenings).		Brief Article	173
Clientele.			391
Collaboration software for Word from Emeris. (New Products).		Brief Article	132
Company profile. (Spectrum Corporation).			115
Convergys launches Geneva Customer Service. (New Products).		Product Announcement	182
Corporate profile.			257
Customer Inter@ction Solutions[R] magazine's: Third-annual CRM Excellence Awards. (Part II).			1886
Deliver the Definitive Customer Experience to Increase Profitability.			477
Deliveries. (High Priority!).			1369
Digisoft releases Telescript version 5.4. (New Products).		Brief Article	135
Divine releases Conversations 5.0. (New Products).		Product Announcement	162
Dot Hill offers SANsolve. (New Products).		Brief Article	122
E.piphany and Genesys offer integrated solution. (Strategic Alliances).			177
EPOS releases Call Center Director. (New Products).		Product Announcement	225
Field Intelligence from ListenPoint. (New Products).		Product Announcement	210
FrontRange and Help Desk Institute announce agreement. (Strategic Alliances).		Brief Article	93
Fujitsu announces Solaris 9 on its PRIMEPOWER servers. (New Products).		Brief Article	152
General Magic enhances magicTalk Enterprise Platform. (New Products).		Brief Article	181
Get more personal with your customers.			296
GL Communications enhances echo canceller tests. (New Products).		Product Announcement	183
If you thought all multi-channel communications solutions were the same.			297
In today's customer-focused business climate, are you armed to deliver world class customer support?			322
Integrating contact center channels.	Carothers, Michael		2511
King TeleServices.			353
Macro 4 improves Columbus output management process. (New Products).		Brief Article	123
Managing your workforce is more than workforce management.			373
Meeting customers demands quickly and cost effectively. (Concerto Software[TM]).			297
Modular PC-based telecommunications analysis, measurement, & simulation.			252
NEC. (Corporate Profile).			472
Netopia is a global leader providing real-time technical support technologies for the multi-channel call center, network operations center, and the enterprise helpdesk.		Brief Article	88
New solutions for CRM, multimedia contacts and voice. (Technology Highlights).			1217
Oncontact announces availability of CMS 6.0. (New Products).		Brief Article	147
Optimize your CRM strategy.			317
Performix Technologies.			393
PIKA Technologies and iQ NetSolutions partner. (Strategic Alliances).		Brief Article	159
SER knowledge changes everything[TM].			594
Should managing be difficult?			183
SR. Teleperformance: your partner for increasing customer value.			650
SYMON Communications, Inc. (Symon Communications).			457
TARGUSinfo announces victory for licensed patent portfolio. (Happenings...).		Brief Article	148
TARGUSinfo[TM]: real time intelligence for inbound contact centers.			371
Telvista: imagine having a true contact center solutions advocate.			266
Texas Digital Systems announces integrated ethernet TCP/IP support. (New Products).		Brief Article	150
The art of positioning: it all begins with effective advertising... but then; why 90 percent of ad dollars are wasted. (Publisher's Outlook).	Tehrani, Nadji	Brief Article	2978
The CRM solutions company: company profile.			343
The Hub-and-Spoke approach to site selection. (Re: Locations).	Beatty, James		907
TI and Telchemy partner for VoIP quality. (Stragetic Alliances).			290
TMC[TM] labs review.		Evaluation	728
TotalNet[R] Call Routing. (IEX Corp.).			304
UniPress Software.			501
Update on India: an option for call center outsourcing. (Outsourcing).	Lappin, Daniel		1259
Voice application and infrastructure testing: a "win-win" proposition. (Product and Services Selection Guide).	Grzybinski, Charlie	Buyers Guide	1760
VoiceGenie and speechvantage introduce voice-driven Auto-Attendant. (Strategic Alliances).			180
What is Inter-Tel?			368
When it comes to intelligent customer contact, you simply have to know where to look. (Rockwell FirstPoint Contact).		Brief Article	54
Witness Systems expands Business Consulting Services. (New Products).			190
WorldCom offers new hosting services. (New Products).		Product Announcement	110
Your trusted experts in customer care. (Precision Response Corporation).			250