Articles from Customer Interaction Solutions (April 1, 2002)

1-65 out of 65 article(s)

Title	Author	Type	Words
Avaya and IBM form global alliance. (Strategic Alliances).			197
Avaya introduces Proactive Contact Management Solutions. (New Products).		Product Announcement	217
Blue Pumpkin unveils planner. (New Products).		Brief Article	199
CAS announces interactive Customer Care division. (Happenings).		Brief Article	128
Centergistic releases AgentView Enterprise DashView. (New Products).		Brief Article	187
Cisco expands IP Contact Center solution. (New Products).		Brief Article	176
Cliffstone announces AutoSeat; PRISM version 2.7. (New Products).		Product Announcement	211
Come for an education, stay for a demo, leave with a plan. (High Priority!).			713
Comverse Infosys changes name to Verint Systems Inc. (Happenings).		Brief Article	85
CRM across the enterprise: Integrating the channels. (Customer Relationship Management).	Borodow, Eli		2998
Customer Inter@ction Solutions[R] magazine's seventeenth-annual Top 50 inbound Teleservices Agencies Ranking. (Outsourcing).			5833
E-commerce products and services roundup. (Product and Services Selection Guide).			1435
E-Z Data and MarketSoft partner. (Strategic Alliances).		Brief Article	148
EasyRun teams with Telrad Tenecs. (Strategic Alliances).			186
eGain offers eGain Assistant version 5.0. (New Products).		Product Announcement	218
Envision Telephony launches European expansion. (Happenings).		Brief Article	69
eOn announces comprehensive IP services. (New Products).			250
Epsilon names chief operating officer. (Happenings).		Brief Article	85
ESI launches comprehensive workforce management software. (New Products).		Product Announcement	167
Fused Solutions upgrades Support Management System. (New Products).		Brief Article	167
Guess what? e-mail isn't free. (Feature).	Yavin, Dr. David		1256
Help yourself, stay informed and help me. (Staff).	Lounsbury, Erik		1118
Inbound teleservices outsourcing enjoys explosive growth: 29.1%. (Publisher's Outlook).	Tehrani, Nadji		2597
InfoSpace te integrate VoiceGenie VoiceXML Gateway. (Strategic Alliances).		Brief Article	146
Integrated Voice Resources signs reseller agreement with Interactive Intelligence. (Strategic Alliances).		Brief Article	88
Interact Commerce and Vineyardsoft partner. (Strategic Alliances).			199
Interactive Intelligence announces new version of e-FAQ. (New Products).			209
Knowlagent and SmartForce team. (Strategic Alliances).			202
Letters to the editor.		Letter to the Editor	708
Marketlink names CFO. (Happenings).		Brief Article	32
Nextel and IBM announce strategic alliance. (Strategic Alliances).		Brief Article	95
NICE demonstrates customer idea management. (New Products).		Brief Article	109
Noble Systems releases new module. (New Products).		Brief Article	136
Nortel's MPS IVR platforms. (New Products).		Product Announcement	204
Oracle expands contract management suite. (New Products).		Product Announcement	185
PhoneticOperator awarded RSA SecurID ready certification. (Happenings).		Brief Article	145
Pipkins partners with Iontas Ltd. (Strategic Alliances).		Brief Article	135
PostNexus introduces pMail. (New Products).		Brief Article	135
Precise advances application performance management. (Breaking News).		Product Announcement	240
Products for unfettered communications. (Technology Highlights).			881
Protocall Communications and CTC Teleservices acquired by Call_Solutions. (Happenings).			238
Qwiz partners with the Computer Pyschologist. (Strategic Alliances).		Brief Article	115
RAD Data Communications names new president. (Happenings).		Brief Article	61
Rockliffe announces MailSite SP-c version 5. (New Products).		Brief Article	86
Roundarch expands capabilities. (New Products).		Brief Article	155
SafeHarbor joins with IBM. (Strategic Alliances).		Brief Article	113
ServiceWare releases eService Suite 4.1. (New Products).		Brief Article	67
Small Town strategy. (RE: Locations).	Beatty, James		989
Sodalia announces enhancements to NetAgree. (Breaking News).		Brief Article	192
Sonus unveils new hardware and software functionality. (Breaking News).		Product Announcement	221
Study identities link between employee and customer satisfaction. (New Products).			183
Survey measures success of at-home agents. (Happenings).		Brief Article	88
SYMON offers Web-based workforce management software. (New Products).		Product Announcement	156
Syntellect partners with Motorola for standards-based solutions. (Strategic Alliances).		Brief Article	178
Tele-Monitor enters agreement with e^deltacom. (Strategic Alliances).		Brief Article	64
Telera releases Voice Web Application Platform 5.0. (Breaking News).		Brief Article	153
The Purdue page: Research highlights from Purdue University.			618
The seven key performance indicators for Web-based customer support.	Ventura, Diego		946
Themis Computer introduces new 2RU Telco servers. (Breaking News).		Brief Article	165
TMC[TM] labs review. (TMC Labs).		Evaluation	2677
Unified networks: Creating opportunities in the small and medium business (SMB) market. (Communications Solutions[TM]).			1224
Unveil Technologies introduces the Unveil Conversation Manager. (New Products).		Brief Article	140
Voice Print introduces solution for quality assurance. (New Products).		Brief Article	144
Wheelhouse introduces CRM Director. (New Products).		Brief Article	138
Witness Systems introduces Express. (New Products).		Brief Article	169