Title  |
Author |
Type |
Words |
| Active Voice, L&H Enter Licensing Pact. |
|
Brief Article |
112 |
| Acxiom's Opticx Peers Into Database Quality. |
|
Brief Article |
151 |
| AIM Enhances Its Experts. |
|
Brief Article |
79 |
| Alcatel Assists Do-It-Yourself Convergence Trials. |
|
Brief Article |
170 |
| Applied Acquires Badger Technology. |
|
Brief Article |
145 |
| Audio Quartet From Pro Tech Debuts. |
|
|
160 |
| Automatic Speech Recognition Fine-Tunes Self-Service. |
Parsons, Steve |
|
1224 |
| Avaya Leverages Boulder To Move Speech Rec Tech Mountain. |
|
Brief Article |
124 |
| Before We Go Out Of Business, Maybe We should Think ABout CRL! |
|
|
1301 |
| Call_Solutions Nets ARM. |
|
Brief Article |
79 |
| Chordiant: Toward A Kinder, Friendlier Interaction. |
|
Product Announcement |
431 |
| CLEANING UP THE CUSTOMER EXPERIENCE WITH ONLINE KNOWLEDGE BASES. |
Kumar, Rohit |
|
1102 |
| CONVERGE WITH A NEW GENERATION OF TEST SOLUTIONS. |
Miller, Brian |
|
1438 |
| COPC Bows In Singapore, Establishes Presence In Asia-Pacific. |
|
Brief Article |
196 |
| CRM For The Healthcare Industry. |
|
Brief Article |
124 |
| Digisoft Joins Artisoft Alliance. |
|
Brief Article |
113 |
| Digisoft Presents New Dialing Platform. |
|
Brief Article |
141 |
| DigitalData. |
|
Product Announcement |
1385 |
| DocExpress Automated Project Reporting And Documentation. |
|
Brief Article |
165 |
| EDS Puts Finishing Touches On Latest Canadian Center. |
|
|
219 |
| eLoyalty Adds Face Time IM To Offerings Portfolio. |
|
Brief Article |
103 |
| Entigo's New Reality For B2B Relationships. |
|
|
432 |
| Entretel Reaches Turning Point Accord. |
|
Brief Article |
121 |
| eOn Implementation Of Supervisor WorkSpace Set. |
|
Brief Article |
147 |
| EPOS Extends Focus On Alliance Program. |
|
Brief Article |
104 |
| FFP Implements Innovative Web Recording. |
|
Brief Article |
173 |
| FrontRange Puts SANDi To Work In GoldMine. |
|
Brief Article |
137 |
| FutureCall: New Ownership At The Helm. |
|
Brief Article |
119 |
| Getting There Is Half The Customer Satisfaction. |
|
Brief Article |
154 |
| GMT Planet - Jupiter Edition Version 8 To Orbit Soon. |
|
Brief Article |
168 |
| Hosted Human Resources Solution From ThoughtWare. |
|
Product Announcement |
403 |
| IBM Approves Magic Solutions. |
|
Brief Article |
114 |
| iemagine Bolsters Webware Suite. |
|
Brief Article |
114 |
| IEX Enters Iberian Distribution Partnership. |
|
Brief Article |
94 |
| IN THE SMORGASBORD MSP MARKET, SCRUTINY IS KEY. |
Madathil, Gopan |
|
1541 |
| InSite On The Netherlands. |
|
|
382 |
| Intecom's Centergy For Multisite Management. |
|
Brief Article |
164 |
| Island Data, iBack Office Join Forces. |
|
Brief Article |
77 |
| LaGarde Tools Up StoreFront For E-Business. |
|
|
141 |
| NEC Acquires MCS; Expands Presence In Contact Center Market. |
|
Brief Article |
96 |
| Netonomy, Nuance Ink Marketing Deal. |
|
Brief Article |
125 |
| New NICE CEM Platform. |
|
Brief Article |
107 |
| New Speech Technologies End The Madness Of Traditional IVR. |
Kunins, Jeff |
|
1638 |
| Next-Gen Network Assurance On The Go. |
|
Brief Article |
121 |
| Passage To More Than India. |
Lounsbury, Erik |
|
2270 |
| Plugging Into Success Through Online Customer Service. |
Markette, Michael |
|
2119 |
| Propelis Spins With Jacada. |
|
Brief Article |
137 |
| Quaero Initiates Outsourced Services. |
|
Brief Article |
90 |
| Qwest For Web-Based Contact Center Solution. |
|
Product Announcement |
178 |
| Ready, Waiting And Compelling: A Resource For Communications ASPs. |
|
|
439 |
| Relizon To Purchase Epsilon. |
|
Brief Article |
130 |
| SAS, Big Blue In CRM Accord. |
|
Brief Article |
114 |
| Self-Service Satisfaction From noHold. |
|
|
408 |
| SITEL Enters Into Panamanian Alliance. |
|
|
212 |
| Stream Flows Into Glace Bay. |
|
|
195 |
| SYMON Adds Historian To Arsenal. |
|
|
169 |
| Syntellect Adds Fonix Text-To-Speech. |
|
Brief Article |
117 |
| Taking The Frustration Out Of Customer Service. |
|
|
1635 |
| Talisma To Offer Hipbone Technology. |
|
Brief Article |
74 |
| TANDBERG Forges Agreement With Hello Direct. |
|
Brief Article |
80 |
| Technology Partners Offer New Services To Ensure Customer Success. |
Richman, Lauren |
|
1030 |
| TeleVantage 4.1. |
|
Product Announcement |
2289 |
| Teloquent Gives Voice To Its Integration Platform. |
|
Brief Article |
109 |
| The Business Process Of Customer Retention And Loyalty. |
Morrison, Richard |
|
1052 |
| ViryaNet Gives Voice To Field Service Solution. |
|
Brief Article |
123 |
| VoiceXML In The Real World. |
Karp, Ziv |
|
1099 |
| vReps Unite!: Single-Server Capability From NativeMinds. |
|
Brief Article |
160 |
| Web-Enabled Contact Center Offering From Amcat And TeleSpear. |
|
Brief Article |
92 |
| Wireless Virtual Assistant From eGain. |
|
|
146 |
| Witness Inaugurates Channel Partner Program. |
|
Brief Article |
134 |
| ZAMBA Unfolds Its CRM Blueprint. |
|
Brief Article |
103 |
October 1, 2001
