Articles from Customer Interaction Solutions (May 1, 2001)

1-67 out of 67 article(s)

Title	Author	Type	Words
Acxiom Inks Keane Alliance.		Brief Article	70
AMTELCO Offers eResponse.		Brief Article	79
Artisoft And Onset To Offer Converged Fax And Voice Solution.		Brief Article	155
ASP-Based Field Service Management System.		Brief Article	119
CallCenter@nywhere 4.0 Activates.		Brief Article	119
Calltrol Upgrades OTS.		Brief Article	89
Calvin Meets CRM.		Brief Article	136
Convergys And Geneva To Combine.		Brief Article	111
Crius Nets Web-Based Collection And Reporting Systems Developer.		Brief Article	121
CustomerSat Delivers Satisfaction Solution.		Brief Article	132
Cylink, Securant To Offer Integrated Solution To Sustain Security.			79
E-Mail Management Technologies Roundup.			305
Echopass Initiates Echosystem Program.		Brief Article	48
eshare communications introduces NetAgent Suite 5.0.		Product Announcement	169
Everdream Launches IT Solutions Service.		Brief Article	106
Excell Expands In Scotland.		Brief Article	50
Eyeball Adds Chat, Privacy Enhancements.		Brief Article	80
Fulcra And Spanlink Collaborate For Cisco Solutions Implementation.		Brief Article	114
Giving Atrocious Service A Black Eye.		Column	2251
GMT Planet-Jupiter Edition Enhanced.		Brief Article	142
GWI Announces Exchange 2000 Server Support.		Brief Article	97
Harte-Hanks Selects Xehange Deal.		Brief Article	113
How Not To Get Stuck On The Web.		Buyers Guide	2879
How To Build Trust By Rejecting The Order.		Editorial	1158
IKON To Offer HDI Training Program.		Brief Article	59
IMPLEMENTING DATA MINING FOR BETTER CRM.	Siragusa, Thomas J.		2116
Intecom Elicits Elix Pact.		Brief Article	78
InTelegy Debuts Employee Evaluation Product.		Brief Article	119
Island Data Enhances Express Response.		Brief Article	129
Kane Partners With HPS.		Brief Article	99
Knowledge Anywhere Increases Regional Presence.		Brief Article	76
Letters to the Editor.		Letter to the Editor	791
Lucent Launches ClientCare 3.0.		Brief Article	149
Magic Web Development Tool Debuts.		Brief Article	112
Marketlink Adds New Facility.		Brief Article	43
MatchLogic Enhances eVista.		Brief Article	100
Mercom Intros Support Option.		Brief Article	112
Nuance And Cisco AVVID For Integration.		Brief Article	58
Object World Unveils UM Solution.		Brief Article	66
OnDemand Acquires North Systems.		Brief Article	74
Onyx Moves With Incentive.		Brief Article	105
OutlookSoft Releases Analytic Software Portal.		Brief Article	120
Personalized Portal Services From Novell.		Brief Article	147
Precision Reaches Accord With Motif.		Brief Article	94
ReaderBoards.com Adds File Sharing For Members.			119
RightNow And Trusted Answer.com Alliance.		Brief Article	81
SAS Acquires Intrinsic Value.		Brief Article	92
Seratoga Systems Joins Red-M In Bluetooth Development.		Brief Article	132
Siemens Powers Up MobileOffice Portfolio.		Brief Article	120
Smith Micro Software Ships WebCatalog 4.0.		Product Announcement	207
Sonus Joins Comverse For Enhanced Service Offerings.		Brief Article	85
Special Data Augments Program.		Brief Article	97
Synchrony eCRM Integrates With Vignette.		Brief Article	81
Syntellect Continues European Expansion.		Brief Article	67
Talisma Presents Marketing Suite.		Brief Article	114
Tap Your Web Site's Log Files To Improve CRM.	Mirsky, Dara	Tutorial	929
Teloquent Announces Multichannel Customer interaction Platform.		Brief Article	151
TMC[TM] Labs Review.		Evaluation	1277
TMC[TM] Labs Review.		Evaluation	1961
ToonUp Your Morale-Building Efforts.		Brief Article	93
Transforming Your Call Center: Living Happily Ever After In The Contact Center.	Mitchell, Ike		3940
Unica Adds Privacy-Enabling Features To Affinium.		Brief Article	116
USING SKILLS-BASED ROUTING TO THE ADVANTAGE OF YOUR CONTACT CENTER.	Stearns, Nathan		1692
WebPartner Introduces Performance Analyzing Solutions.		Product Announcement	209
WorldCom Releases Web Hosting Solutions.			267
You'll Never Surf Alone: WEBHEADS.		Brief Article	93
ZAMBA Teams With Palm For Remote Interaction Enhancement.		Brief Article	85