Title  |
Author |
Type |
Words |
| A Customer Contact Odyssey. |
Lounsbury, Erik |
|
538 |
| A Quartet For Coping With Complex E-Commerce. |
|
Product Announcement |
411 |
| Alcatel Unveils OmniTouch. |
|
Brief Article |
127 |
| Apres Le Deluge: Or Click, Bam... Thank You, Ma'am. |
Tehrani, Rich |
|
1722 |
| ASD Announces Name Change. |
|
Brief Article |
57 |
| AVOIDING THE MOST COMMON CRM PITFALLS. |
Schreyer, Edward R. |
|
1920 |
| AVT Introduces WebLinq 3.0, Transitions To Web-Based Services. |
|
Brief Article |
206 |
| Binghamton Hosts Latest Synergy Site. |
|
Brief Article |
46 |
| Braxtel Speaks CRM With Fluency. |
|
Product Announcement |
161 |
| BRE 9.0 From FirePond Bows.(FirePond Business Rule Engine (9.0)(Product Announcement) |
|
Product Announcement |
195 |
| Chordiant Offers Unified CRM And Knowledge Management. |
|
|
442 |
| Cintech Name Revision. |
|
Brief Article |
52 |
| Coleman Consulting Acquired By Blue Pumpkin. |
|
Brief Article |
92 |
| Comverse Adds Dashboard To Flagship Line. |
|
Brief Article |
112 |
| Comverse Lengthens Asia-Pacific Reach. |
|
Brief Article |
87 |
| Contact Center Solution Jointly Produced By 3Com And marchFIRST. |
|
Brief Article |
159 |
| Creating Liquidity For Call Center Owners. |
Fancher, Pack |
|
1263 |
| DEDICATED OUTBOUND TELESERVICES REDISCOVERED. |
Kleinknecht, Scott |
|
1526 |
| Delano Seals Digital Archaeology Deal. |
|
Brief Article |
69 |
| Do Not Call Solution For Teleservices Providers. |
|
|
230 |
| Dreaming Of A Cutting-Edge Customer Interaction Center? All It Takes Is Money. |
Tehrani, Nadji |
|
818 |
| E-talk And Knowlagent Enter Integration Accord. |
|
Brief Article |
166 |
| eConvergent Offers eCRM Blueprint Consulting Service. |
|
|
208 |
| Epicor Introduces Second Generation eFrontOffice Web Client. |
|
Brief Article |
188 |
| Eshare Launches Enhanced Customer Contact Solution. |
|
Product Announcement |
182 |
| Eshare Releases Upgrade Of Chat Software. |
|
Product Announcement |
132 |
| FrontRange Acquires Maestro. |
|
Brief Article |
64 |
| FutureCall Hastens To Hastings. |
|
Brief Article |
76 |
| G6 Suite From Genesys. |
|
Product Announcement |
165 |
| Gemplus Inks SLP InfoWare Deal. |
|
Brief Article |
55 |
| GN Netcom Will Merge With Hello Direct. |
|
Brief Article |
68 |
| Great Plains' eEnterprise Gets Makeover. |
|
Product Announcement |
246 |
| Hello Direct Interfaces With Dialogic. |
|
Brief Article |
89 |
| High Time For PrimeTime 3.0. |
|
Brief Article |
130 |
| IEX Announces Dutch Expansion. |
|
Brief Article |
59 |
| Improved Customer Intelligence Through WhiteCross ASP Service. |
|
Product Announcement |
192 |
| Ineto Introduces New Customer Communications Service. |
|
Brief Article |
139 |
| Informix Releases Red Brick Decision Server 6.1. |
|
Brief Article |
107 |
| Iwatsu And MCK Alliance Targets Remote Voice Market. |
|
Brief Article |
97 |
| Kowal Announces CCAudit Program. |
|
Brief Article |
162 |
| KPMG And Youcentric Ally, Introduce RxWeb. |
|
Brief Article |
129 |
| Lightbridge And Corsair Announce Merger Plans. |
|
Brief Article |
66 |
| Live Interaction: What's Needed On The Web. |
Wasserman, Larry |
|
1248 |
| MessageMedia's UnityMail 4.0 For Volume E-Mail Marketing. |
|
Brief Article |
146 |
| MessageStream 2.0 For Contact Centers And Mobile Employees. |
|
Brief Article |
173 |
| Mexican Call Center Launched. |
|
Brief Article |
95 |
| Minacs Launches Web-Enabled Contact Center Solution. |
|
Brief Article |
149 |
| Motive For Siebel Alliance. |
|
|
113 |
| Motive Mounts Olympus. |
|
Product Announcement |
388 |
| New IP Platform From NEC Debuts. |
|
Brief Article |
165 |
| Next Generation Predictive Dialer From Stratasoft. |
|
Brief Article |
161 |
| NICE Introduces Integrated Customer Management Applications. |
|
Brief Article |
86 |
| ON!contact Software Launches Web-Based CRM Solution. |
|
Brief Article |
174 |
| Onyx Software Extends Thin Client Reach. |
|
Brief Article |
123 |
| PeopleSoft 8 CRM On The Rollout. |
|
Brief Article |
100 |
| Philips Strikes Gold For Alliance. |
|
Brief Article |
72 |
| Phonetic Systems Shifts Its Voice Search Engine To High Gear. |
|
|
193 |
| PointSpan Communication Solution From Intecom. |
|
Product Announcement |
178 |
| ProCure.com Releases Results Of Web-Based Order Management Survey. |
|
|
289 |
| Redesigned Rackmount UPS From ONEAC. |
|
Brief Article |
113 |
| RMH Closes Service Deal With MSN. |
|
Brief Article |
41 |
| RMH Plans Two New Facilities. |
|
Brief Article |
50 |
| SalesPerformer Suite From FirePond. |
|
Product Announcement |
317 |
| SEDONA Releases Intarsia V2. |
|
Brief Article |
89 |
| Sento Establishes eCustomer Center In Green River. |
|
Brief Article |
81 |
| Siemens And Quintus Ally For Joint eCRM Product Development. |
|
Brief Article |
173 |
| Talkback To Support.com. |
|
Brief Article |
59 |
| TeleTech Spawns Subsidiary. |
|
Brief Article |
90 |
| Teltrust Taps CTI For eCRM Partnership. |
|
Brief Article |
93 |
| The Doctor Is In: No Cost Internet Self-Analysis. |
|
Brief Article |
139 |
| TMC [TM] Labs Review. |
|
|
1122 |
| TriVium Integrates Solutions With Envision And Artisoft. |
|
|
163 |
| Two New Sites On Stream. |
|
Brief Article |
49 |
| Unica Continues Expansion, Opens Two Offices. |
|
Brief Article |
69 |
| Unified Messenger 4.0 From Avaya. |
|
Brief Article |
97 |
| UniPress Software, Inc. Launches FootPrints Version 4.5. |
|
Product Announcement |
252 |
| Vodavi Delivers IVR Applications Via The Web. |
|
|
271 |
| Web Page Translation Capability From InstantMercury. |
|
Brief Article |
88 |
| Welcome To The 21st Century...For Real. |
Schelmetic, Tracey E. |
|
1197 |
| Zeacom Releases Q-MasterEX. |
|
Brief Article |
128 |
