Title  |
Author |
Type |
Words |
| ACT Up And Running In Singapore. |
|
Brief Article |
148 |
| Alcatel Tape ACS Dateline. |
|
Brief Article |
73 |
| Avaya Demonstrates New IP Telephony Applications. |
|
|
269 |
| Avolent And Databeacon Offer Analytics With Bill Presentation Software. |
|
Brief Article |
97 |
| Blue Barn Interactive And ChatSpace Team Up. |
|
|
214 |
| Call Technology Secures Microsoft Distribution Deal. |
|
Brief Article |
56 |
| Champagne Networking And Software Solutions On A Beer Budget. |
|
|
358 |
| Chordiant Enters OEM Pact With Hipbone. |
|
Brief Article |
119 |
| COPC To Open Indian Office To Promote Service Excellence. |
|
|
194 |
| CRM In A Hurry For SMEs. |
|
Product Announcement |
452 |
| CTL Upgrades VoiceSupport NT. |
|
Brief Article |
129 |
| Customer Service In The Palm Of Your Hand. |
Tehrani, Rich |
|
2956 |
| CustomerLinx, Kelly Partner. |
|
Brief Article |
94 |
| Demystify Follow-The-Sun Service. |
Sykes, Chuck |
|
3024 |
| eFORCE, Sun Deliver eMarket Solution. |
|
Brief Article |
121 |
| eGain Targets E-Service Market With New E-Mail Software. |
|
Product Announcement |
289 |
| Elix Spins Off Excendia. |
|
Brief Article |
155 |
| Enhanced Desktop Integration Platform From Cicero. |
|
Brief Article |
79 |
| Ericsson Features Integrated Communications Platform For SMEs. |
|
Brief Article |
123 |
| eSupportNow Rolls Out Customer Analysis Platform. |
|
Brief Article |
162 |
| FaceTime Offers Messaging Make-Over For Enterprise Centers. |
|
Brief Article |
128 |
| FrogDial. |
|
Product Announcement |
1833 |
| FrontOffice Optimization. |
|
|
472 |
| Go Inbound Young Man... With Teleservices Outsourcing And Keep An Eye On India. |
Tehrani, Nadji |
Editorial |
3718 |
| IEX Extends Lingual Reach. |
|
Brief Article |
92 |
| IEX Solutions Get Nortel Nod. |
|
Brief Article |
124 |
| InfoCall 4.0 Debuts. |
|
Brief Article |
136 |
| InQuent Forms Strategic Alliance With SureFire Commerce. |
|
Brief Article |
85 |
| Integrated Contact Center Testing, Monitoring And Reporting Solution. |
|
Brief Article |
146 |
| iSeg Presents CRM Solution For Wireless Carriers. |
|
Brief Article |
155 |
| James Tower Intros DataArc. |
|
Brief Article |
128 |
| LAN Telephony Recorder From Red Box. |
|
Brief Article |
123 |
| LIMRA Recruiting, Selection Tools Online. |
|
Brief Article |
141 |
| Logical Solution For Legacy Integrations. |
|
Brief Article |
133 |
| Mobius Joins Personalization Consortium. |
|
Brief Article |
91 |
| Mobius, Princeton eCom Offer Combined eBilling Solution. |
|
Brief Article |
108 |
| Multimedia Recording Capability From CosmoCom. |
|
Brief Article |
132 |
| MUSIC Tap Card For Small Centers. |
|
Brief Article |
100 |
| Netonomy Makes U.S. Market Debut, Releases Enhanced Self-Service Solution. |
|
Brief Article |
134 |
| New Functionality For Handspring Users. |
|
Brief Article |
168 |
| NICE New Office In Denver. |
|
Brief Article |
129 |
| Notting Exactis.com, Experian Enhances CRM Portfolio. |
|
Brief Article |
134 |
| Oasis Helps Dunk Slamming. |
|
Brief Article |
135 |
| Paragon Expands Into The Caribbean. |
|
Brief Article |
104 |
| Peoplestreet Propels Its Personalized Relationship Marketing Services. |
|
Brief Article |
138 |
| Point Tailors CRM For Banks. |
|
Product Announcement |
164 |
| Purple Solutions Upgrades Its CRM/Sales Force Automation Product. |
|
Brief Article |
155 |
| RADVISION Bolsters European Presence. |
|
Brief Article |
110 |
| Relief For The Dog Days. |
|
Product Announcement |
497 |
| SAGE Results Expects To Yield Sage Advice. |
|
Brief Article |
107 |
| Sailing The Seven "Cs" Of Successful Corporate Portals. |
Kounadis, Tim |
|
2122 |
| Salesnet Partners With Salesreach. |
|
Brief Article |
44 |
| SER Solutions Announces Launch Of Synergy 2000 Version 2.4. |
|
Brief Article |
105 |
| Sideware Expands Online Interaction Capabilities. |
|
Product Announcement |
254 |
| Sinergy UPS Line From ONEAC. |
|
Brief Article |
109 |
| Solutions For E-Mail And Speech Interfaces. |
Lounsbury, Erik |
|
855 |
| Someone To Watch Over You: Online Characters For Customer Service. |
|
Brief Article |
155 |
| SPSS Expands Lucent Accord. |
|
|
124 |
| SUN, CSG, Genesys Enhance TWC QoS. |
|
Brief Article |
152 |
| Syntellect Cements Central European Site. |
|
Brief Article |
91 |
| Telelogic Enhances Change Management Solution. |
|
Brief Article |
95 |
| THE EFFECTIVE INTEGRATION OF VOICE, DATA, E-MAIL AND FAX. |
Paracha, Bipin |
|
2303 |
| ThinkDirectMarketing Gains DMQ, Wide Web Presence. |
|
Brief Article |
123 |
| Vertical Alliance Unveils Integrated Web App Development Platform. |
|
Brief Article |
139 |
| WebSideStory Helps Analyze Shopping Patterns. |
|
Brief Article |
154 |
| WiredRed Goes e/pop! |
|
Brief Article |
119 |
| WOW! [Windows Over Web]: NDK Info Management Apps Development Suite. |
|
Brief Article |
130 |
| You Can Take It With You: GoToMyPC. |
|
Brief Article |
131 |
August 1, 2001
