Articles from Customer Interaction Solutions (April 1, 2001)

1-54 out of 54 article(s)

Title	Author	Type	Words
3Com Adds New Solution To Its IP PBX Product Line.		Brief Article	168
A Virtual Investigation Of Global Contact Center Technologies.	Tehrani, Rich		4216
AboutVoice Offers Multilingual Web Addresses.		Product Announcement	234
Acxiom Delivers Family Of Solutions.		Brief Article	115
Assistware: "Moment Of Need" Support.			342
Call Center Community Founded By Initiatives.		Brief Article	121
Call_Solutions Rings Up ATI.		Brief Article	80
Castcom Strengthens Interactive Solution.			108
CCAS Selects Sebring.			90
CELLIT Expands Alliance Program.		Brief Article	95
Chordiant Adds Unified Rules Component.		Brief Article	88
Cisco Completes Acquisition Of Active Voice, Pronexus.		Brief Article	90
Compaq And Motive Partner In Mobile Arena.		Brief Article	125
Echopass Up In The Air With Tenzing.		Brief Article	110
eContact-Center Server From Pyderion.		Brief Article	121
EDS To Establish Customer Interaction Base In Nova Scotia.		Brief Article	118
eOn Offers Web Chat Feature.		Brief Article	115
eRMNow! Version 2.0 Debuts.		Brief Article	149
eSupportNow Chooses eStara's OneClick Voice Solution.		Brief Article	96
Forecasting Software For Workforce Management.		Brief Article	109
GMT Enhances The Planets.		Brief Article	183
Hammer Out The Telephony Bugs.		Brief Article	145
Hyperion Enhances eCRM Analysis Applications.		Product Announcement	331
iemagine Adds Multilingual Support.		Brief Article	111
IEX Small Contact Center Workforce Solution.		Brief Article	122
If Business Gets Any Worse... We Probably Should Start Advertising.	Tehrani, Nadji		2086
Industri-Matermatik Unveils Supply Chain And Customer Service Portal Capabilities.		Product Announcement	183
IP -- Out Of The Cloud And Into The Contact Center.	Lounsbury, Erik		1291
MAKE YOUR CONTACT CENTER ERGONOMICS FRIENDLY -- OR SOMEONE ELSE WILL.	Perez, Natalie		1847
Matthews Forms New Company.		Brief Article	74
Motive Extends Customer Care To Mobile And Wireless Devices.		Brief Article	108
Now You See It: K2 HELP.			314
OPTIMIZING INTERACTION: ONLINE CROSS - Selling And Upselling.	Berger, Richard		2439
PeopleSoft Accelerates Solution For Mid-Size Enterprises.		Brief Article	75
PRC Incorporates A NewChannel For Acquisition.		Brief Article	118
Presto!: Magic's eContact Version 2 Appears.		Brief Article	103
Previo Releases eSupport Essentials Upgrade.		Product Announcement	288
Quaero Opens In Colorado.			48
QUIQ And Quaero Combine For Mass Collaboration Solutions.		Brief Article	77
Siemens Intent On Efficient Networks.		Brief Article	97
Silvon Support For IBM eServer And AIX.		Brief Article	68
SIXTEENTH-ANNUAL TOP 50 INBOUND TELESERVICES AGENCIES RANKING.		Illustration	6620
SolidSpeed Networks Launches Peer-to-Peer Web Performance Measurement Technology.		Product Announcement	196
Solidus eCare From Ericsson.		Product Announcement	381
SOLVING THE PUZZLE OF ENTERPRISEWIDE CRM.	Coleman, Joseph (Rusty)		2228
TASKE Offers Call Management Tools For Avaya System.		Brief Article	106
The Brand Connection: Good Listeners Make Better Marketers.			323
The Challenges And Rewards Of Personalizing Customer Interactions.	Sullivan, Jennifer L.		1173
TMC[TM] Labs Review.		Evaluation	2840
Upgraded Interaction Dialer For Distributed Contact Centers.		Brief Article	117
Voice-Driven Application Enablers From Nuance.		Brief Article	112
Witness And Remedy Integrate Solutions.		Brief Article	100
Workforce Management Software Roundup.		Buyers Guide	1890
YellowBrick Produces Campaign Management Solution.		Brief Article	148