Customer Interaction Solutions' eighth annual CRM Excellence Awards, Part Two.For the eighth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award. Below is Part Two of the winners list--the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies' products and services than without. Congratulations to the Winners! EDITOR'S NOTE: Because of the very large volume of award applications we received, the CRM Excellence Award winners have been presented in two parts; Part One appeared in the May 2007 issue of Customer Interaction Solutions. More information about winning companies and their products and services may be found at www.tmcnet.com. AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control MultiChannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple Integration Suite www.amctechnology.com Astute Solutions ePowerCenter www.astutesolutions.com Cross Country Automotive Services CRM Solution www.crosscountry-auto.com Enkata Technologies Enkata Contact Center Performance Management www.enkata.com Envox Worldwide Envox CT Connect www.envox.com FrontRange Solutions GoldMine Corporate Edition www.goldmine.com Gryphon Networks Call Advisor www.gryphonnetworks.com Infusion Software Infusion CRM www.infusionsoftware.com KANA Software KANA IQ www.kana.com Numara Software, Inc. Numara FootPrints www.numarasoftware.com OKS-Ameridial Worldwide Blended on-shore/offshore inbound and outbound call center and BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra solution www.oksameridial.com Pegasystems Pegasystems Customer Process Manager www.pega.com SafeHarbor Technology Corp. SmartSupport www.safeharbor.com SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. SAS Customer Intelligence www.sas.com SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions Inc. SERTAINTY Speech Analytics Solution www.ser.com Sitel Sitel www.sitel.com Verizon Business Verizon Business eBonding www.verizonbusiness.com Witness Systems Impact 360 Workforce Optimization www.witness.com By Tracey E. Schelmetic, Editorial Director, customer Interaction Solutions |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion