Current Estimates Indicate That the 33,000 Agents in Mexico Now Engaged In Bilingual Work Will Reach 50,000 by 2008 and Exceed 82,000 By 2009.DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c51453) has announced the addition of Mexico Executive Call Center Report 2007 to their offering. The Mexico Call Center Report offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, investors and executives about how to compare and evaluate Mexico City Mexico City Spanish Ciudad de México City (pop., 2000: city, 8,605,239; 2003 metro. area est., 18,660,000), capital of Mexico. Located at an elevation of 7,350 ft (2,240 m), it is officially coterminous with the Federal District, which occupies 571 sq mi , Guadalajara, Monterrey, Puebla, Tijuana, Leon, Toluca, Ciudad Juarez, Torreon and San Luis Potosi San Lu·is Po·to·sí A city of central Mexico northeast of León. It was founded in the late 1500s and is a mining, transportation, and industrial center. Population: 659,000. Noun 1. for site selection and investment. MARKET DYNAMICS International outsourcing costs have been historically low in Mexico, though the increasing value of the peso against the falling U.S. dollar has increasingly undermined this advantage since the 1994-95 currency "bust". Current estimates indicate that the 33,000 agents now engaged in bilingual work will reach 50,000 by 2008 exceed 82,000 by 2009. METHODOLOGY Data was obtained from Regional Economic Development Agencies (EDAs), Investment Promotion Agencies (IPAs), contact centers, Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ), IT organizations, regional development banks and trade associations. A mixture of email, phone and personal interviews were used to gather primary data. The collection of data from multiple sources allowed for data cross referencing and verification. Qualitative data on market assessment, promotional strategies, social and political conditions, projected growth rates Growth Rates The compounded annualized rate of growth of a company's revenues, earnings, dividends, or other figures. Notes: Remember, historically high growth rates don't always mean a high rate of growth looking into the future. and market competitiveness were also collected and examined. The approach included an exhaustive examination and review of reports, studies, articles and papers produced by Universities, Research and Consulting Firms Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a and Think Tanks. Content Outline: I. Introduction II. Executive Summary III. Economic Environment IV. Market Dynamics V. Analysis of Cities VI. Strategic Challenges VII. Conclusions List of Figures - Figure 1. Agent Share 2007 - Figure 2. Agent Share by City 2007 - Figure 3. Outsourcing Service Providers - Figure 4. Cultural Domain Acuity acuity /acu·i·ty/ (ah-ku´i-te) clarity or clearness, especially of vision. a·cu·i·ty n. Sharpness, clearness, and distinctness of perception or vision. Model[TM] - Figure 5. Vendor Market Share ACDs - Figure 6. Teledensity (% Share of Population) List of Tables - Table 1. Agent Seats Agents & Personnel Growth 2004- 2008 - Table 2. Mexico Performance Indicator 2002-2008 - Table 3. Mexico Leading Vendors Performance 2007 - Table 4. Mexico Cities Assessment Index[TM] - Table 5. Mexico Cities Demographic Analysis Demographic analysis uses administrative records to develop an independent estimate of the population [1]. Demographic analysis estimates are often considered a reliable standard for judging the accuracy of the census information gathered at any time. - Table 6. Mexico Cities Cost Comparisons - Table 7. Mexico Personnel Expense Matrix 2007 - Table 8. Mexico Cities Bilingual Density (% Share of Population) - Table 9. Mexico Costs & Well Being Matrix 2007 - Table 10.Nearshore near·shore n. The region of land extending from the backshore to the beginning of the offshore zone. near & Offshore Comparative Evaluation Index At first glance, Mexico's current internal political quagmire and its external immigration immigration, entrance of a person (an alien) into a new country for the purpose of establishing permanent residence. Motives for immigration, like those for migration generally, are often economic, although religious or political factors may be very important. challenges with the U.S. convey a perception of a state in chaos. However, a deeper look at the country reflects an economy that is engaged in a progressive and fundamental structural shift geared at becoming a critical player in Business Process Outsourcing (BPO) and IT service globalization globalization Process by which the experience of everyday life, marked by the diffusion of commodities and ideas, is becoming standardized around the world. Factors that have contributed to globalization include increasingly sophisticated communications and transportation provisioning. Over 1 million direct and indirect workers are employed in the sector. Contact center or voice based BPO has experienced sustained growth over the past decade. Increase in the total number of call centers reflect an almost 300% growth - increasing from 3,500 in 1996 to a projected 9,400 by 1Q2007. Three types of service providers define the market and include In-house, outsourcers and SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. service providers. Increasing from its base of over 150,000 in 2006, agent density is projected to exceed 200,000 by the end of 2007. Bilingual agents serving international customers will exceed 50,000 by 2010 from its current 33,000-agent count. Annual growth averaged 17% between 2004 - 2006. Its International outsourced business, however, is growing at 27% annually. Revenues in 2007 are estimated at US$6.7 billion - a US$700 million increase from YE2006. Its current numbers now challenge Argentina as the market with the largest bi-lingual agent density. With a 60% market share in Spanish agents, Mexico provides the largest number of customer care agents serving the Spanish-speaking world. For more information visit http://www.researchandmarkets.com/reports/c51453 |
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