Crystal Springs Water Taps Into Wireless with Cross Communications HipLink Messaging System to Connect Delivery Force.Business Editors/High-Tech Writers DOWNER'S GROVE, Ill.--(BUSINESS WIRE)--Aug. 21, 2000 Cross Communications, Inc., a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Datalink.net (Nasdaq:XLNK XLNK Xml Linking Language ), today announced that it will provide and support its industry leading HipLink wireless messaging software to Crystal Springs Water of Ft. Lauderdale, FL. The new system, working in conjunction with Web-enabled cellular phones, will allow the Crystal Springs' delivery force to receive and respond to customer order information more efficiently. Crystal Springs, a bottled water market leader in Florida, chose the HipLink system to meet its objective of enhancing customer satisfaction. Previously, Crystal Springs relied upon a voicemail system that was not as responsive or timely for last minute customer requests. With HipLink, customer orders and directions flow instantly as text, so that drivers can respond to water orders as they service their routes. Additionally a service escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. system has been created so that orders will remain in a database until they are fulfilled ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. . "Making the jump to wireless was another technological step we felt necessary to improve customer service by converting our customer communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. to a real-time basis," said Chris White, area vice president for Crystal Springs Water in Florida. White notes that Cross Communications quickly installed a completely integrated enterprise wireless system that will make the process more user friendly for Crystal Springs' route sales force. In addition, Cross Communications will customize the interface to Crystal Springs' mainframe software and provide service and support for the technology with an expected ramp-up of only 5 days. "Businesses are demanding instant communications with the use of wireless technology and our partnerships with device manufacturers makes it a reality," said Kim Wold, president of Cross Communications. "Crystal Springs presents an ideal opportunity for us to demonstrate the smooth integration, installation and high reliability of the HipLink system, and we look forward to supporting their needs as the benefits of wireless unfold unfold - inline across their enterprise." About Cross Communications, Inc. Cross Communications, Inc. is a leading wireless data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. solutions provider deploying advanced wireless enterprise messaging and monitoring solutions since its inception in 1995. Today, its premier software line HipLink(TM) Production Paging/PCS software, supporting communications to any wireless device, available on both Unix(TM) Windows(TM) and other networked computing platforms See platform. , is installed in over 1,000 sites around the globe. HipLink(TM) is customer-premise-based software, offering plug-and-play functionality to thousands of commercial application software packages. Many of these applications can OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and HipLink(TM) to deliver a complete solution direct to their customers. Cross Communications can be found online at http://www.crosscom.com. About Datalink.net -- Where the Web Meets Wireless Datalink.net is a leading wireless application service provider (w-ASP) that delivers end-to-end wireless data solutions to enterprises and custom data applications to their customers. As today's premier provider of consumer wireless data, and the first to deliver real-time wireless financial information, Datalink.net pioneered the development of wireless information technology. Today, Datalink.net enables a new generation of wireless devices that allow enterprises and consumers to customize, respond, and interact with critical data. Its XpressLink technology processes high-speed data content feeds or corporate databases for wireless applications that are compatible with the entire range of wireless devices, networks and protocols. Founded in 1993, Datalink.net is based in San Jose San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. with research facilities in Vancouver, British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography . For more information: http://www.datalink.net. This release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934. Although the Company believes that the expectations reflected in the forward-looking statements and assumptions upon which forward-looking statements are based are reasonable it can give no assurance that such expectations and assumptions will prove to have been correct. |
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