Crutchfield.com Once Again Cited as "Best of the Best" by Shopzilla's BizRate Research(R).Leading Online Retailer of Consumer Electronics Wins Record-Breaking Adj. 1. record-breaking - surpassing any previously established record; "a record-breaking high jump"; "record-breaking crowds" best - (superlative of `good') having the most positive qualities; "the best film of the year"; "the best solution"; "the best time for 7th Annual BizRate Research Circle of Excellence Award CHARLOTTESVILLE Charlottesville (shär`lətsvĭl), city (1990 pop. 40,341), seat of Albemarle co., central Va., on the Rivanna River, in a Piedmont farm region known for its apples; founded 1762, chartered as a city 1888. , Va. -- For the seventh year in a row, BizRate Research, a division of Shopzilla, has named Crutchfield.com to its "Circle of Excellence" for website performance and customer service, making Crutchfield[R] the only consumer electronics retailer to have won every year since the award's inception. Overall, almost 200,000 customers have rated their buying experience with Crutchfield through BizRate. In the last year, customers have given the retailer top marks for its "outstanding performance" in areas including: "Ease of Finding What You Are Looking For Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ," "On-Time Delivery," "Overall Satisfaction," "Selection of Products," "Customer Support," "Product Met Expectations," and "Repurchase re·pur·chase tr.v. re·pur·chased, re·pur·chas·ing, re·pur·chas·es To buy (something) again. n. The act of buying something that one previously sold or owned. Noun 1. Intent." Crutchfield stands alone as the only consumer electronics retailer Co and one of just two retailers overall Co to win the "Circle of Excellence" honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. for seven consecutive years. "Customer satisfaction has always been a top priority at Crutchfield. We strive to exceed our customers' expectations from the time they arrive at our site, through the entire life of the product they buy from us," said John Haydock, senior vice president of marketing for Crutchfield. "This award is not only about the shopping experience, it is also based on post-purchase support. "Unlike many internet and big box retailers, we don't look at customer service as an expense that hurts the bottom line," said Kurt Goodwin, senior vice president of sales and operations for Crutchfield. "That approach leads to cost cutting and frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: consumers who can't reach an expert when they're trying to set up their flat-panel TV in time for the big game. Consumer electronics are supposed to improve our quality of life. Our goal is to make sure the whole process is fun." Crutchfield's web site, available in both English and Spanish Spanish, river, c.150 mi (240 km) long, issuing from Spanish Lake, S Ont., Canada, NW of Sudbury, and flowing generally S through Biskotasi and Agnew lakes to Lake Huron opposite Manitoulin island. There are several hydroelectric stations on the river. , features comprehensive articles, product reviews, installation videos, and easy-to-use online shopping tools designed to help customers make the most informed buying decisions and enjoy their purchases for years to come. Crutchfield's exclusive online shopping tools include the Home System Planning Center[TM], 10,000-vehicle Car Stereo Fit engine, TV Fit Finder[TM], iPod digital drive-thru[TM], and a GPS tour A GPS tour (using Global Positioning System) is an audio tour or a multimedia tour that provides pre-recorded spoken commentary, normally through a handheld device, for mobile applications such as walking tours, boats, buses, trolleys and trains. that allows consumers to test drive in-dash and portable GPS. Importantly, the site includes a toll-free number for easy access to live experts located in Crutchfield's Virginia Virginia, state, United States Virginia, state of the south-central United States. It is bordered by the Atlantic Ocean (E), North Carolina and Tennessee (S), Kentucky and West Virginia (W), and Maryland and the District of Columbia (N and NE). call centers. About Crutchfield Corporation Crutchfield Corporation, which celebrated its 32nd anniversary in 2006, is the nation's first integrated marketer (catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. , call center, and Internet) of consumer electronics products. Since its introduction in 1974, the Crutchfield catalog has been a respected authority on car and home entertainment products, winning multiple awards for quality, design, and usefulness. Crutchfield's Sales, Customer Service and Technical Advisors are noted for their high integrity, product expertise, and technical support. They are available by phone, e-mail, and live online chat. Crutchfield.com offers a convenient, full-service shopping destination to buyers of car and home audio/video products. CrutchfieldAdvisor.com is an all-information website that serves as a single comprehensive source about consumer electronics. |
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