Cruise line plans for more hiring.
Byline: Sherri Buri McDonald The Register-Guard
SPRINGFIELD - Royal Caribbean's reservations center is gearing up for its biggest hiring effort since it opened the facility in January.
Now at 300 employees, the center plans to have 360 to 400 employees by October, and possibly as many as 500 employees by January 2007, the beginning of its three-month "wave period" - its busiest time for cruise reservations.
Royal Caribbean appears to be well on the way toward its goal of having 1,000 employees in Springfield by 2009.
Strong bookings, especially for the cruise line's two new megaships, Freedom of the Seas freedom of the seas: see seas, freedom of the. and Liberty of the Seas Liberty of the Seas is a Royal Caribbean cruise ship of the Freedom class which entered regular service in May 2007. The 18-deck ship accommodates 4,370 passengers served by 1,360 crew. , and a gradual shift of reservations work from Miami to Springfield is fueling the growth, said Chris Monnette, director of trade and support service.
Most of Royal Caribbean's reservations staff used to work out of its headquarters in Miami, Monnette said. But the Miami center's numbers have dwindled as the Springfield center has grown. Land costs and the cost of doing business is cheaper in Springfield than in downtown Miami Downtown Miami is the central business district of Miami-Dade County and Miami, Florida. Brickell Avenue/Biscayne Boulevard is the main north-south road in downtown, and Flagler Street is the main east-west road in the Central Business District. , he said.
"As people (in Miami) have been promoted to other positions, or left, we backfilled those positions in Oregon Oregon, city, United States
Oregon, city (1990 pop. 18,334), Lucas co., NW Ohio, a suburb adjacent to Toledo, on Lake Erie; inc. 1958. It is a port with railroad-owned and -operated docks. The city has industries producing oil, chemicals, and metal products. ," Monnette said.
Royal Caribbean also has a third call center in Wichita, Kan., which has about 700 employees, he said.
Royal Caribbean has another incentive to keep its employment level up in Springfield.
As part of a $1.3 million package of state and federal incentives, a $600,000 loan to Royal Caribbean from the Governor's Strategic Reserve fund will be forgiven if the cruise line A cruise line is a company that operates cruise ships. Cruise lines have a dual character; they are partly in the transportation business, and partly in the leisure entertainment business, a duality that carries down into the ships themselves, which have both a crew headed by the creates and keeps 600 full-time jobs in Springfield for at least six months between July 1, 2004, and December 31, 2009.
Nearly all of Royal Caribbean's Springfield job openings are for cruise representatives, who take calls and answer questions from travel agents who are booking cruises for their clients.
Job openings are posted at royalcaribbean.hire.com, and the Springfield center will host a jobs open house on Sept. 9. People interested in working at Royal Caribbean can tour the center and fill out an application, said Lena Lena (lē`nə, Rus. lyĕ`nə), river, easternmost of the great rivers of Siberia, c.2,670 mi (4,300 km) long, rising near Lake Baykal, SE Siberian Russia. Kostopulos, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. manager at the Springfield center.
When it was starting up the Springfield site, Royal Caribbean hired employees through Personnel Source, a local employment agency. The company recently decided to bring that function in-house In-house
In the context of general equities, keeping an activity within the firm. For example, rather than go to the marketplace and sell a security for a client to anyone, an attempt is made to find a buyer to complete the transaction with the firm. , Monnette said.
Royal Caribbean moved to a direct-hire model instead of hiring new workers as temporaries because "we recognized we weren't hiring for temporary positions," he said.
Cruise representatives start at $9.25 an hour, but after 90 days they are eligible for a performance bonus. Also after 90 days, the hires qualify for a full benefits package, including health insurance, retirement savings plan Noun 1. retirement savings plan - a plan for setting aside money to be spent after retirement
pension account, pension plan, retirement account, retirement plan, retirement program, retirement savings account , vacation and sick leave/personal leave.