Crucial Technology Earns High Marks From Online Shoppers; Survey Results Show Online Memory Upgrade Provider's E-commerce Service Better Than Other Organizations.Business Editors, Technology Writers MERIDIAN Meridian (mərĭd`ēən), city (1990 pop. 41,036), seat of Lauderdale co., E Miss., near the Ala. line; settled 1831, inc. 1860. , Idaho--(BUSINESS WIRE)--Aug. 5, 2002 Crucial Technology, a division of Micron and one of the world's largest direct memory upgrade providers, announced survey results today that show 95 percent of its customers consider Crucial's service better than other e-commerce organizations, with a majority giving the company an enthusiastic "much better" rating. "Our customers are telling us they like the service they receive from Crucial. That's the greatest compliment Not to be confused with Complement. Compliment may be
The feedback comes from a series of online surveys conducted through the eResearch and the eFeedback firm, Zoomerang.com. The Zoomerang survey was supplied to more than 19,000 customers who purchased computer memory upgrades or flash cards from Crucial's US or European business within the past year. Customers were asked to rate Crucial on the following attributes: high quality, reasonable prices, responsiveness, courteousness cour·te·ous adj. Characterized by gracious consideration toward others. See Synonyms at polite. [Middle English corteis, courtly, from Old French, from cort, court; see , knowledgeability, reliability, and speed. For each attribute, the overwhelming majority said Crucial was excellent, the highest rating allowed. To maintain and improve those high marks, Crucial formed a Customer Experience team made up of representatives throughout the company. The team tackles issues that impede im·pede tr.v. im·ped·ed, im·ped·ing, im·pedes To retard or obstruct the progress of. See Synonyms at hinder1. [Latin imped quality customer care and recently developed the "Crucial Promise," a pledge to customers to continue their commitment to quality, service, and integrity. Customers can view the Crucial Promise online at http://www.crucial.com/promise Crucial Technology is a division of Micron Semiconductor Products, Inc., which is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Micron Technology Micron Technology ("Micron") NYSE: MU is a multinational company based in Boise, Idaho, USA, best known for producing many forms of semiconductor devices. This includes DRAM, SDRAM, flash memory, and CMOS image sensing chips. , Inc. Crucial sells high-quality RAM upgrades, flash memory cards, and video cards on its Web site at http://www.crucial.com. Crucial offers over 94,000 upgrades for more than 15,000 desktops, notebooks, servers, routers, printers, and electronic devices. Micron Technology, Inc., and its subsidiaries manufacture and market DRAMs, very fast SRAMs, Flash Memory, other semiconductor components and memory modules. Micron's common stock is traded on the New York Stock Exchange New York Stock Exchange (NYSE) World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City. (NYSE NYSE See: New York Stock Exchange ) under the MU symbol. To learn more about Micron Technology, Inc., visit its web site at www.micron.com. |
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