Crossbeam Systems Appoints Frank Fiorillo Vice President of Worldwide Customer Support; Strengthens Commitment to Unparalleled Customer Service for Expanding Global Customer Base.Business Editors/High-Tech Writers CONCORD, Mass.--(BUSINESS WIRE)--Feb. 2, 2004 Crossbeam Systems(R), Inc., a leading global developer of total security solutions required for safer, simpler networks, today announced that it has hired Frank Fiorillo as vice president of worldwide customer support. Fiorillo brings to Crossbeam more than 20 years of experience in building and managing global technical services and training organizations for both emerging private and large public companies in the networking and telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. industries. In this new position at the company, Fiorillo will be responsible for developing and managing all pre- pre- word element [L.], before (in time or space). pre- pref. 1. Earlier; before; prior to: prenatal. 2. and post-sales technical support, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , and training and education resources for Crossbeam's customers around the world. He will be part of the senior management team and will report directly to Peter George For the Canadian university administrator, see . Peter Bryan George (March 24 1924 - June 11 1966) was a British author, most famous for the Cold War thriller novel Red Alert – pen name, Peter Bryant. , chief executive officer of Crossbeam. "One of the key success factors for Crossbeam going forward will be the company's ability to provide outstanding, consistent service to our customers all over the globe," said George George, river, c.345 mi (560 km) long, rising in a lake on the Quebec-Labrador boundary, E Canada. It flows N through Indian Lake (125 sq mi/324 sq km) to Ungava Bay (an arm of Hudson Strait). . "Frank brings a wealth of knowledge and insight about supporting service providers, enterprises, resellers and end users. His background and experience will be invaluable in building new customer relationships as well as strengthening the ones with our existing customers." Most recently, Fiorillo was Vice President of Customer Support and Training at WaveSmith Networks, a multi-service telecom switch vendor that was acquired by Ciena. Previously, he served as Director of Technical Support at a number of companies including Bay Networks, CrossComm, NetPhone, ADC/Broadband Access and Prime Computer. Fiorillo holds a B.A. in Computer Science from the State University of New York at Potsdam The State University of New York at Potsdam, also known as SUNY Potsdam, is a public university located in the Village of Potsdam in St. Lawrence County, New York. It is among the 100 oldest colleges in the United States. The institution began as St. as well as certifications in management and database and Web design. "With enterprise, service provider and government customers across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe Europe (y  r`əp), 6th largest continent, c.4,000,000 sq mi (10,360,000 sq km) including adjacent islands (1992 est. pop. 512,000,000). and Asia, Crossbeam is at an exciting point
in its development," said Fiorillo. "Network security is a top
priority of every business. Crossbeam's goal, and my goal as vice
president of worldwide support, is to provide the training,
documentation and technical support resources that will enable our
customers to maximize their investment in Crossbeam's innovative
security services Security services are state institutions for the provision of intelligence, primarily of a strategic nature, but also including protective security intelligence. Examples include the Security Service (MI5) and the Secret Intelligence Service (MI6) in the United Kingdom, and the switches."
Crossbeam Customer Support As a growth company with a global customer base, the hiring of Frank Fiorillo signals a continued commitment by the company to invest in its customer support organization to ensure Crossbeam's security services switches always provide the maximum protection for customers' networks. Current Crossbeam support offerings include: -- Technical Support - Crossbeam offers multiple service packages levels as well as a la carte services to help customers support their unique business requirements. Support packages include Basic, Premium and Ultra levels and include a mix of telephone, Web and e-mail support; hardware replacement; and software subscription services. -- Professional Services - Crossbeam Professional Services consultants combine an assessment of customers' existing infrastructure with their future business and technical requirements to design and implement a comprehensive security solution on time and on budget. -- Training & Education - Crossbeam offers a variety of training courses and materials designed to educate customers on how to apply Crossbeam security solutions to their networks. Crossbeam also enables customer self-service via its online support center where customers have access to a number of technical resources including a knowledgebase, technical bulletins, product documentation and release notes. The online support center also includes a real time reporting application where customers can submit technical support requests and view the status of their open requests. More information about Crossbeam's technical support, professional services and training resources can be found online at http://www.crossbeamsys.com/serviceandsupport.asp. About Crossbeam Systems Crossbeam Systems, Inc. is a leading global developer of total security solutions required for safer, simpler networks. Crossbeam enables companies to consolidate their security infrastructures while preserving their security policies, resulting in significant savings in capital and operational expenses. Crossbeam's patent-pending architecture integrates best-in-class See best-of-class. security engines such as firewall, VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. , intrusion detection See IDS and IPS. and content security into high performance, highly available, self-healing security services switches. The company has tailored solutions for global enterprises, carrier networks and medium-sized businesses. Headquartered in Concord, Massachusetts Concord is a town in Middlesex County, Massachusetts, in the United States. As of the 2000 Census, the town population was about 17,000. Although a small town, Concord is noted for its leading roles in American history and literature. , USA, Crossbeam was founded in early 2000 and is led by senior executives from Bay Networks, Cisco, Nortel/Wellfleet and Alcatel. With a presence in North America, Europe and Asia Pacific, Crossbeam is backed by top-tier investors including Matrix Partners, North Bridge Venture Partners, Commonwealth Capital Venture Partners, Intel Capital and Charles River Charles River River, eastern Massachusetts, U.S. The longest river wholly in the state, it flows into Boston Bay after a course of about 80 mi (130 km). Navigable for about 7 mi (11 km), its estuary separates the cities of Boston and Cambridge. Ventures. More information is available at www.crossbeamsystems.com. Crossbeam Systems and Crossbeam are registered trademarks of Crossbeam Systems, Inc. All other company, product or service names not owned by Crossbeam mentioned in this press release are the property of their respective owners. |
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