CrossComm announces new reseller support program; Offers three service levels to meet channel needs.MARLBOROUGH, Mass.--(BUSINESS WIRE)--Feb. 27, 1996--CrossComm Corporation today released details on its new service and support program for its reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. channel. The new program is designed to be flexible and responsive to resellers' needs, enabling them to select the service level and support program that best complements their business needs and in-house service capabilities. It enables resellers to leverage CrossComm's own top-rated Network Services and its Virtual On-Site Technology (VOT VOT Voice Onset Time (Speech Perception) VOT VOR Test Facility VOT Value Over Time VOT Veterans of Truth VOT VHF Omni Test VOT Navy Operational Training Squadron (US Navy aviation unit designation) ) to help manage, diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. and resolve most internetworking issues remotely. In introducing the new program, CrossComm Vice President of Network Services Tom Brodeur said, "Since CrossComm has re-focused its sales strategy on the reseller channel, we felt it was appropriate to review and refine our service and support programs for the channel. We wanted to align our reseller partners with CrossComm so together we could provide the quality and levels of service their customers require." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Arnie Tomaino, a senior analyst covering network and communications support for Dataquest, "CrossComm has designed a well-researched and well-documented support program. Its introduction comes at an optimal time, enabling CrossComm to offer an expanded range of services through channel partnerships. Their challenge now will be to ensure that end-users receive the same high quality of service through the resellers that they've come to expect from CrossComm." The new program offers service at three levels: o ExpertReseller (Level 1): For the reseller who intends to resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. CrossComm services, with all end-user post-sales support provided directly from CrossComm Network Services organization. Under this program, resellers earn commissions by selling CrossComm maintenance contracts and value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. . o ExpertPartner (Level 2): Designed for the reseller who wants to provide some services directly to their end-users, including first-level help desk support and remote diagnostics Vehicle Diagnostics Vehicle diagnostics enables a mechanic to diagnose the exact mechanical condition of the vehicle and its systems and components. Remote Diagnostics enables to perform such diagnosis without requiring the vehicle to physically be present for checkup. . Reseller choosing this option can package and sell their own service offerings by utilizing CrossComm's back-up support and assistance, and can earn commissions on any CrossComm services they sell. o ExpertProvider (Level 3): This program is for the reseller who has made the investments in personnel and training to deliver a full range of support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . In order to qualify, resellers must meet certain requirements that include test equipment, help-desk systems, training, and minimum experience supporting CrossComm products. At this level, the reseller receives back-up assistance from CrossComm, and the highest commission on additional CrossComm services. About CrossComm and ClearPath CrossComm's ClearPath is the industry's first fully-integrated communications and networking strategy to provide a smooth transition from hub-and-router-based networks to next-generation LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and ATM switching environments. It offers a complete, high-performance modular solution that can grow as bandwidth demands increase, and integrates LAN switching
LAN switching is a form of packet switching used in local area networks. Switching technologies are crucial to network design, or to that minority of LANs that are used outside the home. , ATM technology, routing and remote office connectivity within a single, fault-tolerant platform. CrossComm Corporation (NASDAQ/XCOM), founded in 1987, designs, develops, manufactures and sells high-performance networking solutions. Worldwide headquarters are located at 450 Donald Lynch Boulevard, Marlborough, MA. 01752. -0- All CrossComm product names herein are trademarked by CrossComm Corporation. All other product names are trademarked by their respective companies. CONTACT: Cynthia Mollus, Michele Nadeem Media Boston International 617/266-5969 or Nancy Baptiste Sr. Director, Marketing Programs CrossComm Corporation 508/229-5341 |
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