Cross-Cultural Solutions Coordinates Worldwide Volunteer Programs with the Help of Salesforce.com On Demand CRM.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--Dec. 17, 2003 Global Non-Profit Uses Donated Salesforce.com Service to Streamline Volunteer Placement Salesforce.com, the world leader in delivering on demand applications, today announced that Cross-Cultural Solutions Cross-Cultural Solutions (CCS) is a non-profit organization founded in 1995. CCS operates international volunteer programs ranging in duration from 1-12 weeks, with over 3,000 volunteers participating each year. , an international nonprofit organization Nonprofit Organization An association that is given tax-free status. Donations to a non-profit organization are often tax deductible as well. Notes: Examples of non-profit organizations are charities, hospitals and schools. that brings together people from different cultures for global awareness and positive social change, has implemented salesforce.com's Winter '04 on demand customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) service. Cross-Cultural Solutions is using salesforce.com to provide its coordinators with a Web-based, centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. repository of all contacts, so that they can easily and efficiently match volunteer interest and skill sets with placement opportunities. In addition, Cross-Cultural Solutions is using the sforce 2.0 on demand application server, to easily and cost-effectively integrate volunteer information in salesforce.com with its partners' marketing applications. Through the salesforce.com/foundation, salesforce.com offers free use of its on demand service to nonprofit A corporation or an association that conducts business for the benefit of the general public without shareholders and without a profit motive. Nonprofits are also called not-for-profit corporations. Nonprofit corporations are created according to state law. customers worldwide. "The process of matching volunteers to meaningful experiences worldwide is challenging," said Steven C. Rosenthal, executive director, Cross-Cultural Solutions. "Salesforce.com allows Cross-Cultural Solutions' staff to work more efficiently in placing volunteers with the most suitable global organizations. With a more streamlined process, we can accomplish more with our volunteers and hope to have a greater impact on the global community." Cross-Cultural Solutions is using salesforce.com's Web-to-lead feature to integrate their Web site with salesforce.com, automatically capturing information about volunteers and dramatically improving participant analysis and reporting. Operating on a global level with offices in 12 countries, the organization leverages the completely Web-based solution -- program managers need only a browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used to obtain comprehensive, relevant and real-time information. This type of simple access is important in locations where financial, technology and logistical lo·gis·tic also lo·gis·ti·cal adj. 1. Of or relating to symbolic logic. 2. Of or relating to logistics. [Medieval Latin logisticus, of calculation issues preclude pre·clude tr.v. pre·clud·ed, pre·clud·ing, pre·cludes 1. To make impossible, as by action taken in advance; prevent. See Synonyms at prevent. 2. grass-roots organizations from receiving invaluable services from Cross-Cultural Solutions volunteers. "Like many of our customers, Cross-Cultural Solutions is a disparate organization that must consolidate information from multiple geographies and offices," said Marc Benioff Marc Benioff (b. 1964) is Chairman & CEO of Salesforce.com, a leading CRM company he founded in March 1999. Born Marc Russell Benioff on September 25, 1964 in San Francisco, California USA. , chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of salesforce.com. "By coordinating the grassroots efforts of volunteers in local communities, Cross-Cultural Solutions demonstrates the value of salesforce.com's on demand model for global non-profits." Since 1995, Cross-Cultural Solutions has brought thousands of participants to countries around the world including Brazil, Guatemala, and India among others. Volunteers sign up for two to 12-week sessions where they work side-by-side with the people in these countries sharing perspectives and fostering cultural understanding. This past year, the organization's banner year, 3000 participants joined its programs - approximately 60% of the number of volunteers used by the Peace Corps. Partnering with organizations such as the United Nations and CARE, Cross-Cultural Solutions wants to provide the shorter term volunteer experience for participants who cannot devote months or years at a time to a project and salesforce.com is helping ensure this experience is a successful one. For more information, please visit www.crossculturalsolutions.org. Through the salesforce.com/foundation, salesforce.com offers free use of its on demand service to more than 100 nonprofit customers worldwide. Nonprofits interested in finding out more about this program should visit www.salesforce.com and sign up for the Free Trial, following the steps for nonprofits, or please call 1-800-NO-SOFTWARE. About salesforce.com Salesforce.com is the world's leader in delivering on demand applications. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. , customer service and support, marketing automation, document, file and contract management, and analytics to help companies meet the complex challenges of global customer communication. It has also introduced sforce 2.0, the salesforce.com on demand application server that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce 2.0 allows developers to rapidly create, build and deploy new on demand applications that are hosted by salesforce.com. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs, Top 10 CRM Implementation from Aberdeen Group Aberdeen Group is a provider of business-related research services. It has its headquarters in Boston, Massachusetts and belongs to the Harte-Hanks group. Founded in 1988, Aberdeen's research is used by over 2. , InfoWorld's 2001 CRM Technology of the Year, Forbes Magazine's "Best of the Web" and a Webby See WBI. Business Award. The company has more than 8,400 customers and 120,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , with offices in Europe and Asia. About salesforce.com/foundation Salesforce.com/foundation is the leader in integrating philanthropy philanthropy, the spirit of active goodwill toward others as demonstrated in efforts to promote their welfare. The term is often used interchangeably with charity. and business. Through its model of donating 1% of profits to the community annually, 1% of salesforce.com equity to its programs and 1% of employee working hours to community service, the Foundation is building a new model for corporations to better serve the communities in which they operate. The Foundation also strives to better the lives of youth by providing relevant access to technology for youth in underserved communities both domestically and abroad. The Foundation works with other corporations, youth development agencies, and NGOs to create a society in which children, regardless of socio-economic background, ethnicity or learning level, have access to technology and understand how to use it to enhance their lives. Since July 2000, the Foundation has opened 43 Community Technology Centers across the globe serving nearly 50,000 youth and other community members; has provided close to 8,000 hours of service to the community through salesforce.com's 400 employee volunteers; and offers the salesforce.com award winning online customer relationship management application to more than 100 qualified nonprofits globally saving them hundreds of thousands of dollars every year. More information is available at www.salesforce.com/foundation. |
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