Cross Country Automotive Services' Contact Center Grabs Top Industry Honor From TeleServices International.Business Editors & Automotive Writers BOSTON--(BUSINESS WIRE)--Aug. 14, 2001 Companies Judged Based on their Ability to Meet the Highest Standards of Courtesy, Response Time, Accuracy and Overall Service Cross Country Automotive Services (CCAS CCAS Center for Contemporary Arab Studies CCAS Cape Canaveral Air Station CCAS Convention for the Conservation of Antarctic Seals CCAS Consumer Codes Approval Scheme CCAS Cross Country Automotive Services ), the leading provider of roadside assistance, telematics Originally coined to mean the convergence of telecommunications and information processing, the term later evolved to refer to automation in automobiles. GPS navigation, integrated hands-free cellphones, wireless communications and automatic driving assistance systems all come under the and customer relationship management services, today announced it has been honored with the coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. 2001 Award of Excellence presented by the Association of TeleServices International (ATSI ATSI Aboriginal and Torres Strait Islander (Australia) ATSI Association of Thai Software Industry ATSI Association of TeleServices International ATSI American Transmission Systems, Inc. ). ATSI presented the award at its annual convention and expo in Biloxi, Miss., and judged companies based on their ability to meet the highest standards of courtesy, response time, accuracy and overall service to their clients. Other companies being honored included Michigan Message Center, TeleRep, Fallon Communications and Business Connections. "The Award of Excellence is confirmation for the superior customer service and commitment we provide to our corporate clients and their over 40 million customers", said Charles T. Cavolina, Vice President, Operations for Cross Country Automotive Services. "With more than 1,400 associates answering calls 24 hours a day, 365 days a year in four geographically dispersed contact centers - it's quite a commendation COMMENDATION. The act of recommending, praising. A merchant who merely commends goods he offers for sale, does not by that act warrant them, unless there is some fraud: simplex commendatio non obligat. for our operations." CCAS leads the industry in adopting technologies that enhance its range of mobility-related customer service programs, including Closed Loop Technology - a call automation platform that ensures customers needing roadside assistance receive appropriate and timely assistance - and e-Quality(TM) Monitoring by Witness Systems, Inc.(R) - a state-of-the art monitoring tool that aids coaching and communication within the contact center. "CCAS has powered BMW's roadside assistance program since 1989 and our telematics program since 1996. This award reinforces the decision we made in selecting CCAS," stated Craig Czock, Aftersales Program Manager at BMW BMW in full Bayerische Motoren Werke AG German automaker. Founded as an aircraft engine manufacturer in 1916, the company assumed the name Bayerische Motoren Werke and became known for its high-speed motorcycles in the 1920s. of North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . "BMW has trusted CCAS with one of its most valuable assets: our customers. Because we select partners that are the best in their industry, we are excited to learn that CCAS has been recognized with such a high honor." CCAS is a leading provider of mobility-related customer services programs to half of all automotive brands, nearly half of the top property and casualty insurance companies, leading wireless carriers, and other industry leading organizations. CCAS' services are delivered through its four contact centers located in Boston, Mass. (2), Sebring Fla., and Tucson, Ariz. The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. offering specialized and enhance operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. , emergency dispatch, fax, and internet services among others. About Cross Country Automotive Services Headquartered in Boston, Massachusetts “Boston” redirects here. For other uses, see Boston (disambiguation). Boston is the capital and most populous city of Massachusetts.[3] The largest city in New England, Boston is considered the unofficial economic and cultural center of the entire New , Cross Country Automotive Services (www.CrossCountry-Auto.com) is the leading provider of mobility-related customer service programs in North America, including emergency roadside assistance, telematics support, direct marketing and customer relationship management. Over 1,400 Cross Country employees serve more than 100 corporate clients and their more than 40 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, the largest privately held provider of customer service programs in the United States. |
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