Cross Awarded Partner of the Year by Envision Telephony.SEATTLE -- Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. , Inc., a leading global provider of software solutions for the contact center and the enterprise, announced today that Cross, a national provider of integrated voice and data solutions and one of Avaya's largest resellers, was named Envision's 2006 Partner of the Year. The 2006 Partner of the Year award recognizes Cross for their spirit and successful track record in selling Envision solutions to companies that need to improve performance and deliver legendary customer experiences. Cross was selected for delivering exceptional performance, skills and knowledge to strengthen and extend adoption of Envision solutions in 2006. The national integrated voice and data solutions provider is a full service partner that promotes, sells and supports Envision's solutions. Cross is one of the largest Avaya resellers and is rated as a top Avaya National Platinum BusinessPartner and Cisco Silver Certified See certification. Partner. "We are excited to present this award to Cross for their demonstrated excellence in marketing, selling and supporting the Envision Performance Suite," said Rodney Kuhn Kuhn , Richard 1900-1967. Austrian chemist. He won a 1938 Nobel Prize for research on carotenoids and vitamins but declined the award by order of the Nazi government. , Envision CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The partnership, combining award-winning technology with exceptional market and sales support, has resulted in new additions to the Envision family. Now, more Avaya customers can benefit from improved performance that creates legendary customer experiences." "We are delighted to receive this award and partner with Envision," said Bob Coughlin, CEO, Cross. "By partnering with Envision, we are able to offer our customers the industry's only truly integrated workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solution that improves agent effectiveness, contact center and enterprise performance." About Cross Headquartered out of Bloomington, MN, Cross is an Avaya National Platinum BusinessPartner and Cisco Silver Certified Partner. By providing a complete portfolio of voice, data, IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , wireless, security and professional solutions, Cross is a complete end-to-end integrator (1) In electronics, a device that combines an input with a variable, such as time, and provides an analog output; for example, a watt-hour meter. (2) See systems integrator. of converged technologies. As an Avaya BusinessPartner of the Year award winner, Cross has defined itself as one of the premier providers of integrated communications solutions nationwide. With one of the largest and most experienced technical teams within the industry, Cross has proven to be a key differentiator in assisting businesses from all industries become leaders in their field. For more information visit the Cross website: http://www.crosstelecom.com. About Envision Performance Suite The Envision Performance Suite maximizes contact center efficiency and effectiveness through the seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of Envision's core applications: recording, eLearning, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. and business intelligence. About Envision Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company's flexible, integrated solutions enable customers to consistently deliver legendary customer service by improving agent effectiveness and contact center and enterprise performance. Envision's software includes business intelligence, speech analytics, workforce management and Click2Coach(R) (comprised of Envision Quality Monitoring(TM) and Envision eLearning(TM)). The company's solutions are deployed across thousands of desktops in both a telephony and back-office environment. Envision offers business consulting, implementation, training and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services using a proven, ROI-driven methodology that delivers rapid and reliable results. More information can be found at http://www.envisioninc.com. |
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