Critical Path Offers First Fully Integrated Personal Information Management Suite to Carriers and Service Providers.

Business Editors and High Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--June 5, 2002

Integrated Plug-and-Play PIM Suite Helps Accelerate Time-to-Market

For New Services

Critical Path Inc. (Nasdaq:CPTH), a global leader in Internet communications, today announced the first fully integrated Personal Information Management (PIM) Suite for global carriers and service providers. The Critical Path PIM offering provides wireless, voice, and Web access to an integrated suite including calendar, address book, task list, and shared files--out-of-the-box. The software interoperates with carriers' and service providers' existing infrastructure, enabling them to rapidly deliver new personal communications services that help increase customer loyalty and drive additional revenues without requiring extensive custom development.

Building on its experience serving 190 service providers and 40 carriers around the world, Critical Path's PIM Suite provides true carrier-class scalability and reliability. Carriers and service providers will be able to leverage a simple interface to create custom bundled services in real-time. This extensibility provides carriers and service providers with the flexibility to quickly offer a range of revenue-generating, premium services tailored to the individual needs of their consumer and business subscribers.

"Combining disparate applications such as email, address books, calendars, and file sharing into a consistent, easily accessible application suite has been a challenge that no carrier or service provider has adequately mastered to date," said Rob Perry, senior analyst with Yankee Group's Application Infrastructure & Software Platform service. "Solutions such as Critical Path's PIM Suite stand apart by providing carriers and service providers with a comprehensive, easy-to-use solution that can be integrated with their other services."

The Critical Path PIM Suite provides a central location for storing telephone numbers, email addresses, calendar events, and the data associated with them. Instead of having to keep personal information up to date on a number of devices, a user can enter this information once and access it from any of those devices. For example, a subscriber can use simple voice commands over his cell phone to retrieve calendar details and leverage the personal address book to automatically generate the phone call to inform his friend he will be late for the event. Alternatively, the same subscriber could also use his PDA to access and view the same data. This access to centralized data makes the management of personal information easier, reduces errors, and makes subscribers more productive.

The Critical Path PIM Suite takes advantage of the company's years of experience building massively scalable systems that can be tailored to a variety of environments. According to Gerry Goldstein, director of carrier product marketing at Critical Path, "Critical Path's Communications Platform enables our PIM Suite to deliver unparalleled levels of scalability and integration. We took great pains to deliver a product that could be taken out-of-the-box, plugged-in, and configured by our customers to offer their own customized bundles of services in a matter of hours."

The Critical Path PIM Suite is available immediately from Critical Path or its partners.

The Critical Path Communications Platform

The Critical Path PIM Suite integrates seamlessly with the Critical Path Communications Platform. The standards-based platform has a powerful three-layer architecture that is built for the scale of public networks and provides a broad range of communications services with universal access and ease of management. The Presentation layer enables integrated applications and gateways to user data. This aspect of the platform provides wireline and wireless access to communications services, as well as the extensibility to integrate new access methods and third-party applications. The Messaging layer enables a broad range of communications services from basic email and secure messaging to calendaring, personal address books, secure file storage and multimedia messaging. The Identity Management layer enables storage, manipulation and access for all elements of a user profile, thereby streamlining user profile management, ensuring information security and enabling customization and personalization at the user level.

About Critical Path, Inc.

Critical Path, Inc. (Nasdaq:CPTH) delivers software and services that maximize the value of Internet communications. The company provides messaging and collaboration solutions -- from wireless, secure and unified messaging to basic email and personal information management -- as well as identity management solutions that simplify user profile management and strengthen information security. The standards-based Critical Path Communications Platform, built to perform reliably at the scale of public networks, delivers the industry's lowest total cost of ownership for messaging solutions and lays a solid foundation for next-generation communications services. Critical Path's customers include more than 700 enterprises, 190 carriers and service providers, eight national postal authorities and 35 government agencies. Critical Path is headquartered in San Francisco with offices throughout North America, Europe, Asia and Latin America. More information on Critical Path can be found at www.cp.net

Forward-Looking Statements 

This press release contains forward-looking statements by the Company and its executives regarding endorsements of our product and services offerings by our customers and partners the performance, scalability and interoperability of our product and service offerings, industry trends, market and customer requirements and the ability of our products and services to meet the business needs of our customers, and the market for outsourced services like ours and our strategic partners. The words and expressions "look forward to," "will," "expect," "plan," "believe," "seek," "strive for," "anticipate," "estimate" and similar expressions are intended to identify the Company's forward-looking statements. These forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from those anticipated. These risks include, but are not limited to, our evolving business strategy and the emerging and changing nature of the market for our products and services, our ability to deliver on our sales objectives, the ability of our technology and our competitors' technologies to address customer demands, changes in economic and market conditions, unplanned system interruptions and capacity constraints, software and service design defects. These and other risks and uncertainties are described in more detail in the Company's filings with the U.S Securities and Exchange Commission (www.sec.gov) made from time to time, including Critical Path's Annual Report on Form 10-K for the fiscal year ended December 31, 2001, and the Quarterly Report on Form 10-Q for the quarter ended March 30, 2002, as may be amended from time to time.

Note to Editors: Critical Path and the Critical Path logo are the trademarks of Critical Path, Inc. All other trademarks are the property of their holders.