Crescendo Technologies Group Wins IBM/Lotus Beacon Award for CRM Implementation.Business Editors ALPHARETTA, Ga.--(BUSINESS WIRE)--Jan. 22, 2001 Award Further Validates Crescendo's Position as Leader in Quality IT Implementations Crescendo cres·cen·do n. pl. cres·cen·dos or cres·cen·di 1. Abbr. cr. Music a. A gradual increase, especially in the volume or intensity of sound in a passage. b. Technologies Group, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , a leading Information Technology (IT) services firm that transforms businesses with strategic IT initiatives, was awarded the Beacon Award for Excellence in Partnering during the annual Lotusphere conference. The Beacon Awards are given in recognition of Lotus Business Partners that excel in providing expert and quality products, solutions, and services to customers. The Beacon Awards are judged by a combination of leading worldwide industry press and analysts, along with Lotus executives. A customer testimonial is a significant part of the success criteria for this award. Detail of the award is at: http://www.lotus.com/beacon. "It is an honor to be chosen by Lotus, which fully understands solution partnering for best client results," says Jerry Miller Jerry Miller (born July 10, 1943 in Tacoma, Washington) is an American musician, a guitarist and vocalist who was a member of the 1960s San Francisco band Moby Grape. Before joining the group, Miller and bandmate Don Stevenson were members of The Frantics, a Pacific Northwest bar , President of Crescendo Technologies Group, LLC. "This award further validates our vision for delivering quality solutions that help clients improve customer service and business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets ." "With more than 13,000 Business Partners worldwide making a substantial impact on how businesses operate today, Lotus has one of the largest, strongest and successful partner programs in the world," said Pierre Van Beneden, Executive Vice President, Worldwide Field Operations, Lotus Development Corp. "As our partners' solutions become more innovative each year, determining the winners and finalists becomes an increasingly difficult decision, as we must exemplify the high standard of excellence we have come to expect of our partner community." Together, Crescendo Technologies Group and United System Solutions (United) won the Excellence in Partnering category, which recognizes two or more partners who utilized their complimentary skills to deliver a total customer solution. The solution is a Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) application based on United's Maximizer Enterprise for Notes. Crescendo used Maximizer Enterprise for Notes to create a solution that consolidated customer information and improved customer service for Manheim Auctions Manheim Automotive Services is the largest and highest volume wholesale automobile auction company in the world. As a subsidiary of Cox Enterprises, Inc., Manheim provides services including financing, title work, transportation, recovery, auto body repair, dealership management , the largest wholesale automobile auction company in the world. It enabled four of Manheim's business units to manage and share information about its customers, as well as to facilitate workflow. Previously, four disparate systems within customer service, sales, marketing, and headquarters held separate records of customer information. Crescendo performed the overall package integration and back-end, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) AS/400 system integration. Crescendo built a portal-based system, featuring a custom dashboard view for each. The custom portals enable CRM tasks, such as calendaring, to-dos, customer interactions, and technical support. The unified system with customized applications for collections, order entry, credit card processing, and prospecting, provides sales reps, service people, and others a Customer Relationship Management (CRM) system with better customer information in real time. About Crescendo Technologies Group, LLC Crescendo Technologies Group is a leading Information Technology (IT) Services firm that builds, integrates and delivers technology initiatives that transform businesses into industry leaders. Crescendo's staff of consultants, architects, analysts, developers, and administrators have breaking software development skills and rigorous technology experience that provide insight, direction, and knowledge infrastructure to help clients navigate the fast-changing, connected economy. Multidisciplinary practices open legacy systems to the web with security, develop systems for enterprise collaboration and knowledge management, provide security audits and policies, create Wireless Application Protocol (WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. ) and pervasive wireless applications, and deliver electronic commerce presences that create value and efficiency. Clients include: Cox Enterprises Cox Enterprises is the successor to the publishing company founded in Dayton, Ohio, by James Middleton Cox, who began with the Dayton Daily News. The company is private, 98% controlled by the octogenarian daughter of Cox, Anne Cox Chambers, and the two children of her late , Federated Connected and treated as one. See federated database and federated directories. Department Stores This is a list of department stores. In the case of department store groups the location of the flagship store is given. This list does not include large specialist stores, which sometimes resemble department stores. , Coca-Cola Bottling Company A bottling company is a commercial enterprise whose output is the bottling of beverages for distribution. Many bottling companies are franchisees of corporations such as Coca-Cola and PepsiCo who distribute the beverage in a specific geographic region. , National Services Industries, JDN JDN Joint Data Network JDN Jackson Daily News (Jackson, MS) Realty, American Financial Group, LeasePlan USA, S1 Corporation, William Carter For other persons named William Carter, see William Carter (disambiguation). William Carter (c. 1548 - 11 January 1584) was a Roman Catholic English printer and martyr. Biography William was born in London, 1548; suffered for treason at Tyburn on 11 January, 1584. Co., Scientific Games, Powertel, and the State of Georgia. For more information, call (678) 942-3400 or visit the company's web site at www.Crescendo-Tech.com. Page 3 of 3 About United System Solutions United System Solutions is the developer of Maximizer Enterprise for Notes, the winner of "Best in Showcase" and "Excellence in Partnering" at the 2001 Lotus Beacon Awards. Maximizer Enterprise for Notes is a modular suite of applications for automating customer management, sales, marketing and customer service. Through its various divisions, United System Solutions is the provider of industry leading products, award winning education and consulting services. The company is based in Toronto, Canada and can be found on the World Wide Web at www.me4n.com. About Lotus Development Corp. Lotus Development Corporation (company) Lotus Development Corporation - A software company who produced Lotus 1-2-3, the Symphony spreadsheet and Lotus Notes for the IBM PC. Disliked by the League for Programming Freedom on account of their lawsuits. Quarterly sales $224M, profits $10M (Aug 1994). , founded in 1982, is a subsidiary of IBM Corporation. Lotus sets the standard for truly innovative software products and services that reflect the company's unique understanding of the new ways in which individuals and businesses must work together to achieve success. Lotus is redefining the concept of conducting business through practical knowledge management, e-business and other groundbreaking ways of connecting to the world's ideas, thinkers, buyers, sellers and communities via the Internet. Lotus markets its products in more than 80 countries worldwide through direct and extensive Business Partner channels. All trademarks or registered trademarks stated herein are properties of their respective owners. Lotus, Lotusphere and Lotus are registered trademarks. Notes and Domino are trademarks of Lotus Development Corp. |
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