Credit Union Institute of Canada Selects Docent Enterprise Suite to Power Knowledge Transfer for 20,000 Canadian Credit Union Employees.

Business Editors/High-Tech Writers

TORONTO & MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Jan. 9, 2003

Online Education Solution Established to Facilitate

Learning Opportunities, Automate Registration and Enhance Access

to Course Content

Docent, Inc. (Nasdaq:DCNT), the premier provider of business performance management solutions for Global 2000 companies, and Credit Union Institute of Canada (CUIC) today announced that CUIC has chosen the Docent(R) Enterprise suite as its electronic learning infrastructure for a new national learning organization that will serve the Canadian credit union system.

The new training arm will provide Web-based access to knowledge and information for 20,000 individuals employed by over 650 credit unions and the credit union strategic partners across Canada. By enhancing learning opportunities through the new learning organization, CUIC will help credit union employees, spread across nine provinces in Canada, maintain their competitive advantage in face-to-face relationships with more than 4.5 million members. The new national learning organization is planned to become operational in early 2003, when a new name and branding will be announced.

When fully implemented, the new learning organization--powered by the Docent Learning Management Server(TM) (LMS) module--will provide credit union staff members with a personalized portal, which will deliver online access to courses, competitive intelligence, regulatory compliance guidelines, risk assessment tools, product information, and coaching resources. Real time Web-based meetings and virtual classroom sessions will be enabled through the powerful Docent Live!(TM) module. In addition, the Docent Learning Content Management System(TM) (LCMS) module will create, manage, and deliver customized online content for self-paced learning from multiple sources within the credit union system.

"One of the biggest challenges for credit unions today is to effectively and cost-efficiently provide staff with the knowledge necessary to deliver exceptional member service," said Cheryl Byrne, Executive Director, CUIC. "With 20,000 employees spread across the country, that is no easy task. Docent's comprehensive business performance management suite will provide the foundation for revolutionizing training in the credit union system."

"Global competitive pressures and regulatory changes are causing a fundamental transformation of the financial services industry in the U.S. and Canada," said R. Andrew Eckert, President and CEO, Docent Inc. "Successful companies in this industry are equipping their employees with the skills and knowledge to adapt quickly to change. We're pleased that the national credit union system has selected Docent as its learning solution partner."

About Credit Union Institute of Canada

With $64 billion in assets, 646 credit unions and 4.6 million members, Canada's credit union system is a vital competitor in the financial services industry. Credit Union Institute of Canada (CUIC) is the system's national educational and training arm, governed by the Board of Directors of Credit Union Central of Canada. The credit union system is a three-tier structure of local, provincial and national organizations. Local credit unions operate autonomously and are the primary shareholder members of provincial Centrals, which are in turn the primary shareholder members of Credit Union Central of Canada. For more information about Canada's credit unions, check out www.cucentral.ca. For more information about CUIC, go to www.cuic.com.

About Docent Inc.

Docent Inc. (Nasdaq:DCNT) offers the most complete solutions suite of business performance management applications that accelerate time-to-market, increase employee productivity and improve top- and bottom-line business results for enterprises around the world. Among its blue chip customers who recognize the strategic link between employee knowledge and meeting business objectives are Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services, Eaton Corporation, PSS/World Medical, and Bechtel Group, Inc.

Only Docent offers the most robust, high-performance solutions suite designed to address the specific business challenges of multiple markets, including life science, energy, telecommunications, financial services, retail and manufacturing industries. Docent has the broadest and deepest relationships with the world's most prominent consulting and systems integrators, including PricewaterhouseCoopers, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is headquartered in Mountain View, Calif., with other offices throughout the U.S., Europe and Asia-Pacific. For more information visit www.docent.com.

Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent, Inc. All other names are trademarks and/or registered trademarks of their respective owners.