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Credit Union 1 Employs Maxxar's TruePoint.


Business Editors

$327 million credit union utilizes desktop software system to

improve management and routing of member calls

Maxxar Corporation, a Microsoft Certified Partner and an ISO (1) See ISO speed.

(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI.
 9001 certified company specializing in interactive information solutions and the development and distribution of products providing computer telephony integration Computer Telephony Integration - Computer Telephone Integration , announced that Illinois-based Credit Union 1 is currently using TruePoint(TM), Maxxar's integrated desktop software to guide call center agents during calls from members and is considering upgrading to Maxxar's Automatic Call Distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) in the future.

"We needed an automated Member Contact and Workflow Management system to help monitor and aide our representatives in the handling of member calls," said Jim Kamp James Kamp (born December 5, 1907 in El Reno, Oklahoma) was an American football offensive lineman in the National Football League for the Boston Redskins and Staten Island Stapletons. He played college football at Oklahoma City University. , assistant vice president of Member Service, Credit Union 1. "Maxxar's TruePoint system is extremely reliable and accurate and provides us with many benefits including standardized formats for fulfillment letters, the ability to track the date, time and results of all calls and detailed updates on the status of accounts."

"Prior to TruePoint, we relied on training representatives individually, which took a lot of time and money," said Teri Post, Call Center manager, Credit Union 1. "Now, calls come in and our representatives can select from the available responses to members' questions. In addition, customer data and collection information appears on the screen along with scripts to promote and track cross-selling."

"Implementing TruePoint was quick and easy," said Brenda Shea, chief operations officer and senior vice president, Credit Union 1. "Maxxar asked us to fill out a questionnaire, and based on that information, they coordinated the software with our system. This allowed us to concentrate on more important matters such as promoting growth and maintaining our long-term financial stability."

"Credit Union 1 is dedicated to providing convenient and competitive services as a means of improving the ongoing economic well-being of its members," said Max Bishop, vice president of Sales, Maxxar Corporation. "Credit Union 1's selection of TruePoint demonstrates that commitment to excellent member service and positions Credit Union 1 to serve their membership even better."

About Credit Union 1

In 1958, Chanute Military Credit Union was formed to serve military personnel and their families at Chanute Air Force Base Chanute Air Force Base was a United States Air Force base located in Rantoul, Illinois. It was named after Octave Chanute, a civil-and-railroad engineer and early aviation pioneer.  in Rantoul, Illinois
For the Illinois village previously known as Rantoul see Alma, Illinois
Rantoul is a village in Champaign County, Illinois, United States. The population was 12,918 at the 2000 census. The present mayor is Neal Williams, whose term will expire in 2009.
. The government's announcement of plans to close the Chanute Air Force Base resulted in the establishment of Credit Union 1 in 1982, in which the field of membership was expanded. In 1999, Credit Union 1 combined forces with Paysaver Credit Union headquartered in Lombard, Illinois Lombard, "The Lilac Village", is a suburb of Chicago in DuPage County, Illinois. The population was 42,322 at the 2000 census. The United States Census Bureau estimated the population in 2004 to be 42,975. .

Credit Union 1 serves more than 100,000 members with seven branches in Chicago and 15 additional branches throughout the state of Illinois.

Credit Union 1's Field of Membership includes active and retired Military, State of Illinois employees, Cook County employees, Chicago Tribune Chicago Tribune

Daily newspaper published in Chicago. The Tribune is one of the leading U.S. newspapers and long has been the dominant voice of the Midwest. Founded in 1847, it was bought in 1855 by six partners, including Joseph Medill (1823–99), who made the paper
 employees, the University of Illinois at Chicago This article is about the University of Illinois at Chicago. For other uses, see University of Illinois at Chicago (disambiguation).

UIC participates in NCAA Division I Horizon League competition as the UIC Flames in several sports, most notably Basketball.
, the Eastern Illinois University Eastern Illinois University is a state university located in Charleston, Illinois. Institution
Eastern Illinois University has approximately 10,000 undergraduates, 1,700 graduate students, and 2,000 faculty and staff. Admission is selective.
 and Mitsubishi Motor Manufacturing of America. Credit Union 1 also provides credit union services to approximately 750 additional companies.

For more information about Credit Union 1 visit the institution's Web site at www.creditunion1.org or contact Jim Kamp at 1-800-252-6950 ext. 5287.

About the Maxxar Corporation

The Maxxar Corporation, a Microsoft Certified Partner and an ISO 9001 certified company, specializes in interactive information solutions in addition to the development and distribution of products providing Computer Telephony Integration. Call automation solutions include Call Center management products, Interactive Voice Response and Speech Recognition systems. An international company, Maxxar has four offices in the U.S. as well as one in Toronto.

Maxxar solutions are currently being utilized in the financial industry to enhance productivity, strengthen customer services, and reduce overall operational costs. Maxxar has installed more than 1,500 computer telephony See CTI, VoIP and IP telephony.

Computer Telephony - Computer Telephone Integration
 and electronic commerce systems worldwide.

For more information about Maxxar or any of its products and services, contact Max Bishop via e-mail at mbishop@maxxar.com or write Maxxar Corporation, at 28033 Center Oaks Court, Wixom, Michigan Wixom is a city in Oakland County in the U.S. state of Michigan. The population was 13,263 at the 2000 census. The city is home to the former Wixom Assembly Plant, a Ford Motor Company plant. The Lincoln LS, the Ford Thunderbird, and the Ford GT were all manufactured there.  48393-3327. Or visit the company's Web site at www.maxxar.com.
COPYRIGHT 2002 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jul 1, 2002
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