Credit Union 1 Employs Maxxar's TruePoint.

Business Editors

$327 million credit union utilizes desktop software system to

improve management and routing of member calls

Maxxar Corporation, a Microsoft Certified Partner and an ISO 9001 certified company specializing in interactive information solutions and the development and distribution of products providing computer telephony integration, announced that Illinois-based Credit Union 1 is currently using TruePoint(TM), Maxxar's integrated desktop software to guide call center agents during calls from members and is considering upgrading to Maxxar's Automatic Call Distributor (ACD) in the future.

"We needed an automated Member Contact and Workflow Management system to help monitor and aide our representatives in the handling of member calls," said Jim Kamp, assistant vice president of Member Service, Credit Union 1. "Maxxar's TruePoint system is extremely reliable and accurate and provides us with many benefits including standardized formats for fulfillment letters, the ability to track the date, time and results of all calls and detailed updates on the status of accounts."

"Prior to TruePoint, we relied on training representatives individually, which took a lot of time and money," said Teri Post, Call Center manager, Credit Union 1. "Now, calls come in and our representatives can select from the available responses to members' questions. In addition, customer data and collection information appears on the screen along with scripts to promote and track cross-selling."

"Implementing TruePoint was quick and easy," said Brenda Shea, chief operations officer and senior vice president, Credit Union 1. "Maxxar asked us to fill out a questionnaire, and based on that information, they coordinated the software with our system. This allowed us to concentrate on more important matters such as promoting growth and maintaining our long-term financial stability."

"Credit Union 1 is dedicated to providing convenient and competitive services as a means of improving the ongoing economic well-being of its members," said Max Bishop, vice president of Sales, Maxxar Corporation. "Credit Union 1's selection of TruePoint demonstrates that commitment to excellent member service and positions Credit Union 1 to serve their membership even better."

About Credit Union 1

In 1958, Chanute Military Credit Union was formed to serve military personnel and their families at Chanute Air Force Base in Rantoul, Illinois. The government's announcement of plans to close the Chanute Air Force Base resulted in the establishment of Credit Union 1 in 1982, in which the field of membership was expanded. In 1999, Credit Union 1 combined forces with Paysaver Credit Union headquartered in Lombard, Illinois.

Credit Union 1 serves more than 100,000 members with seven branches in Chicago and 15 additional branches throughout the state of Illinois.

Credit Union 1's Field of Membership includes active and retired Military, State of Illinois employees, Cook County employees, Chicago Tribune employees, the University of Illinois at Chicago, the Eastern Illinois University and Mitsubishi Motor Manufacturing of America. Credit Union 1 also provides credit union services to approximately 750 additional companies.

For more information about Credit Union 1 visit the institution's Web site at www.creditunion1.org or contact Jim Kamp at 1-800-252-6950 ext. 5287.

About the Maxxar Corporation

The Maxxar Corporation, a Microsoft Certified Partner and an ISO 9001 certified company, specializes in interactive information solutions in addition to the development and distribution of products providing Computer Telephony Integration. Call automation solutions include Call Center management products, Interactive Voice Response and Speech Recognition systems. An international company, Maxxar has four offices in the U.S. as well as one in Toronto.

Maxxar solutions are currently being utilized in the financial industry to enhance productivity, strengthen customer services, and reduce overall operational costs. Maxxar has installed more than 1,500 computer telephony and electronic commerce systems worldwide.

For more information about Maxxar or any of its products and services, contact Max Bishop via e-mail at [e-mail] or write Maxxar Corporation, at 28033 Center Oaks Court, Wixom, Michigan 48393-3327. Or visit the company's Web site at www.maxxar.com.