Credit Solutions Settles Record Debt, Sets Highest Standards in Q2/08 Customer Service Industry Survey.RICHARDSON, Texas Richardson is a suburb in Dallas County and Collin County, Texas. As of the 2000 census, the city had a total population of 91,803, while according to a 2006 estimate, the population had grown to 99,200. -- U.S. consumer credit increased at an annual rate of 5% in Q2/2008, bringing the total outstanding consumer credit up to a whopping $2,586.3 billion, the Federal Reserve reported last month. At the same time, the nation's debt management market leader, Credit Solutions, settled a record $33.7 million in consumer debt during July July: see month. and outranked other customer service-oriented call centers in a series of Q2 client satisfaction surveys. "World-class customer service and relentless commitment to the customer are a big part of our daily operations," said Wes Cobb, Vice President of Call Center Operations. "You don't get second chances with customers. We owe it to our clients to provide world-class customer service on every call." A Customer Relations Metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. Q2/08 Benchmark Report shows Credit Solutions consistently outranked other financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , government agencies, utilities, insurance companies, manufacturers and health care providers in a customer service comparison during April, May and June: * 97.85% of Credit Solutions clients strongly felt they were treated as a valued customer. * 97.22% were satisfied with their service representative's level of expertise. * 96.38% said representatives took ownership for resolving their debt. Since Credit Solutions is a Web-based company, "our clients may never meet us in person," Cobb added. "Yet the more personal attention we give them, the more informed we are about their needs, and the more our customers realize how important their business is to us." With an estimated 8 million American households expected to be using social personal finance Web sites by 2012 (source: Online Banking Report, May 2007), Credit Solutions has invested heavily in upgrading its Web site and implementing state-of-the-art call recording software and data storage solutions to improve response time. About Customer Relations Metrics Customer Relationship Metrics is a research consulting and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality firm that uses fully-hosted, automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. data collection solutions and research best-practices to implement scientifically valid Voice of the Customer programs. Our Completely Automated Telephone([R]) system has collected over 8 million real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. , post-call surveys since 1993. For details, see www.metrics.net. About Credit Solutions The largest for-profit debt management company in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Credit Solutions has eliminated more than $650 million of debt for 150,000 clients since 2003, earning a Stevie([R]) for the "Outstanding Customer Services Department in Financial Services" from the 2008 American Business Awards. For more information, visit www.creditsolutions.com. |
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