Credit First National Association Improves Service Levels with Speech-Enabled Customer Service Applications from Intervoice; Ohio-Based Limited Purpose Credit Card Bank Company Enjoying Benefits of Migrating from Touchtone to Speech.

DALLAS -- Intervoice, Inc. (Nasdaq:INTV), the world leader in converged voice and data solutions, today announced Credit First National Association (CFNA) has successfully deployed an Omvia(R) speech-enabled system from Intervoice. Serving over 800,000 active accounts and fielding over two million calls annually, CFNA replaced its existing IVR functionality and added speech recognition technology from Intervoice to all applications. The project was completed and fully deployed in the Company's previous fiscal year which ended February 28, 2005.

CFNA offers its credit card services to customers of BFS Retail & Commercial Operations, LLC -- part of the Bridgestone Americas Holding, Inc (BSAH) family -- which operates more than 2,200 consumer and commercial vehicle service and tire locations across the United States and Canada, including the Firestone Tire & Service Centers, TiresPlus, ExpertTire and GCR Tire Centers store locations. CFNA also serves participating independent dealers/marketers of Bridgestone Americas' products, and certain other automotive product and service dealers which are unaffiliated with Bridgestone Americas. The bank's private label credit card programs are offered at over 5,000 retail outlets located in all 50 states.

"The principal driver in selecting an IVR replacement was that existing service levels were unacceptable," said Dean Miller, National Collection & Customer Service Manager, CFNA. "We were experiencing increased call volumes which resulted in significant call blockage whereby customers were confronted with a high rate of busy signals, as compared to industry standards. We were looking to improve our call duration in order to reduce the average speed of answer, eliminate and/or significantly reduce call blockage and increase call completion rates."

In the nine months since initial deployment, the 96-port, speech-enabled system has enabled CFNA to improve their call blockage numbers dramatically to a point where they now have achieved industry standard measurements, and call completion rates which have nearly doubled.

"The ability to deliver within our timeframe and achieve industry recognized standards were determining factors when we selected Intervoice as our vendor of choice," said Patty Beard, Section Manager of Customer Service, CFNA. "With the speech-enabled system from Intervoice, our customers receive service without having to rely on getting through to an agent, and our average-speed-of-answer has also improved."

"Working with CFNA was a tremendous opportunity and demonstrates how a true ROI can be realized from the implementation of an improved IVR solution," said Bob Ritchey, President and CEO of Intervoice. "CFNA recognizes the value voice brings to business and now joins a growing list of innovative financial institutions that are deploying voice solutions powered by Intervoice."

It is not unusual for Intervoice to receive a commitment of this size, and the announcement of this commitment, or any commitment, is not indicative of Intervoice revenues for any fiscal reporting period.

About BFRC 

BFS Retail & Commercial Operations, LLC is headquartered in Bloomingdale, Ill., and operates more than 2,200 consumer and commercial vehicle service and tire locations across the United States and Canada, including the Firestone Tire & Service Centers, TiresPlus, ExpertTire and GCR Tire Centers store locations. The company's credit card operations are also part of BFRC.

BFRC is a subsidiary of Nashville-based Bridgestone Americas Holding, Inc. (BSAH), the U.S. subsidiary of the Bridgestone Corporation, the world's largest tire and rubber company. BSAH and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone, Dayton and associate and private brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers and those in the agricultural, forestry and mining industries.

The companies also produce air springs, roofing materials, synthetic rubber and industrial fibers and textiles and operate the world's largest chain of automotive tire and service centers.

About Intervoice

Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises, network operators and developers with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. The Company's two business units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems are proven in more than 23,000 implementations worldwide across all industries including: Ameritrade, Amtrak, Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC, Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.