Credit Control Services, Inc. Selects Bottomline Technologies To Streamline Client Invoice / Remittance Processing.

Business/Technology Editors

PORTSMOUTH, N.H.--(BUSINESS WIRE)--July 26, 2001

Bottomline Technologies(R) (NASDAQ: EPAY), the premier provider of Web-enabled billing, payment and electronic banking solutions, today announced its selection by Credit Control Services, Inc. (CCS). CCS, a leading provider of accounts receivable management and strategic recovery solutions, has licensed Bottomline's PayBase(R) Universal Payment Engine to automate its high volume client invoice/remittance processing operations.

The current system in place at CCS involves the use and secured warehousing of pre-printed check stock to accommodate multiple bank accounts, and requires that each payment be hand-stamped by a CCS finance manager. The system also demands considerable staff intervention to manually match statements with their corresponding payments prior to customer distribution.

PayBase will extract data from CCS' accounts receivable software to create customer statements for services performed, as well as to produce secure MICR laser check documents with electronically digitized signatures, from blank check stock. The software will reduce the time consuming and costly processing steps for CCS by creating both customer statements and payments in exact batch order, allowing for a simplified matching process. Bottomline's solution will eliminate the need for CCS to purchase and warehouse multiple check stock inventories and will provide the organization with an overall more efficient client remittance operation.

"Through our search for a new and improved system, it was clear that Bottomline's solution would best provide the tools we needed," said David Sands, executive vice president for CCS. "Seamlessly managing our remittance processes with PayBase will allow our finance staff to make better use of their time and talents. As our company continues to grow and new client relationships are established, it is essential that we improve workflow to expedite our mission critical processes."

In addition, CCS will deploy the PayBase document archival and remittance modules, PayView and ERADS (Electronic Remittance Advice Delivery System), to achieve further operational efficiencies. When making electronic payments through the ACH network, these advanced system tools will enable CCS to deliver customer statements and payment advice notifications electronically, via fax or e-mail, resulting in a simplified paper-free process.

"Our products are built for high growth and high volume, and are designed to help companies re-engineer and streamline existing business processes, while reducing operational expenses," said Dan McGurl, Bottomline's chairman and CEO. "Our primary goal is our customers' success and we are pleased to welcome CCS to our extensive roster of clients that are realizing the benefits of automated disbursement processing."

Said David Sands, "With PayBase, we will reduce our labor requirements and provide our customers with faster turn-around for receiving their statements and payments. Bottomline will help us to re-direct our staff's efforts, accelerate receivables and improve customer satisfaction - that is a home run for our organization."

About CCS

CCS is a leading provider of A/R management and strategic recovery solutions. The organization is recognized as one of the nation's largest privately held collection firms servicing a wide range of clients throughout North America and abroad. In addition to its highly seasoned A/R processing operation, the organization has focused equivalent resources toward Customer Relationship Management and the development of highly effective solutions to meet the needs of volume-based partnering relationships. CCS provides strategic recovery solutions for both consumer and commercial accounts, servicing clients of all sizes on a local, regional, and national basis. The organization generates revenues from strong contingency fee performance, and has illustrated uninterrupted growth since its inception primarily due to organic development and the expansion of key client relationships.

About Bottomline Technologies

Bottomline Technologies(R) (NASDAQ: EPAY) is the leading provider of Web-enabled billing, payment and electronic banking solutions for the business-to-business market. Bottomline's three integrated e-business offerings enable corporations and financial institutions worldwide to integrate, automate, and streamline the entire financial supply chain. PayBase(R) provides a pathway from traditional paper checks to electronic payments, as well as sophisticated messaging, remittance, and anti-fraud tools. NetTransact(TM), the Company's business-to-business bill presentment and payment suite, enables enterprise billers and their trading partners to electronically present, adjudicate, and pay bills on-line. Bottomline's BankQuest(TM) is a corporate and institutional browser-based electronic banking platform that provides information reporting and transactional services for cash management, trade finance, and securities processing. Today, Bottomline's offerings are utilized by over 5,500 organizations representing every major industry sector. Founded in 1989, Bottomline maintains its corporate headquarters in Portsmouth, NH and international headquarters in Reading, England. Bottomline also has satellite offices located in most major cities. For more information, dial [phone] or [phone], or visit Bottomline on the web at www.bottomline.com.

Cautionary Language

This press release may contain forward-looking statements that involve risks and uncertainties, including statements regarding expected benefits of use of the Company's products and future growth or results. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are competition, market demand, technological change, strategic relationships, recent acquisitions, international operations and general economic conditions. For additional discussion of factors that could impact Bottomline Technologies' financial results, refer to the Company's Form 10K filed September 2000 and Form 10Q filed May 2001.