Creative Networks Announces Winner of 1998 Customer Satisfaction Survey; Lotus Leads with Domino/Notes.PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif.--(BUSINESS WIRE)--July 28, 1998--Creative Networks, Inc. (CNI (1) (Certified NetWare Instructor) See Novell certification. (2) (Coalition for Networked Information, Washington, DC, www.cni.org) A partnership of the Association of Research Libraries, CAUSE and EDUCOM, founded in 1990. ) announced today that Lotus has received the company's 1998 Customer Satisfaction Award based on findings from CNI's second annual Messaging Customer Satisfaction Market Report. This year Lotus led in six of the eight customer satisfaction categories, receiving the highest ratings in overall system attributes and performance. These studies are part of a series of reports that CNI publishes that measure customer satisfaction with messaging and collaborative computing systems and vendors. The vendors and systems covered in this report are Lotus Domino/Notes, Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. and Novell GroupWise GroupWise is a cross-platform collaborative software product from Novell, Inc. offering e-mail, calendaring, instant messaging and document management. Summary GroupWise can operate on a number of server and workstation platforms. . "Gaining insight into the opinions and experiences of individuals who are using messaging and collaborative computing technologies can be invaluable to users and vendors," said Nina Burns, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CNI. "These insights provide critical information for decision-makers evaluating alternative products and suppliers.This information is also very useful for vendors who offer products in this highly competitive industry. Lotus, for example, which made a poor showing in 1997 for service and support, beat Microsoft and Novell this year after investing in their support programs and services." A total of 82 Notes, Exchange and GroupWise customers rated their satisfaction with the messaging system Software that provides an electronic mail delivery system. It is made up of the following functional components, which may be packaged together or independently. Mail User Agent used in their organization. Satisfaction categories included key system attributes, day-to-day operations, performance, initial migration and service and support. All respondents were familiar with the specific and detailed attributes of the messaging system used in their organization and most were involved in day-to-day administration or management of the products. CNI is a widely recognized consulting and research firm specializing in intranet/extranet business, technologies and markets. CNI delivers consulting, advisory and subscription information services See Information Systems. to vendors, ISPs and IS/IT professionals to assist them in creating sustainable business A business is sustainable if it has adapted its practices for the use of renewable resources and holds itself accountable for the environmental and human rights impacts of its activities. advantage. CNI's intranet/extranet areas of expertise include email and messaging, Web services, e-commerce, knowledge management, collaborative computing and process automation. For further information on the company or this release, contact Darcy Fowkes at 650/326-9926.
CONTACT: Creative Networks, Inc.
Darcy Fowkes, 650/326-9926
darcy.fowkes@cnilive.com
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