Create a Roadmap for Improving Customer Satisfaction at Frost & Sullivan's 3rd Annual Customer Contact 2007.A Frost & Sullivan Executive MindXchange The People, Processes and Technologies Delivering Customer Satisfaction, Retention, Loyalty and Growth November November: see month. 4-7, 2007 PALO ALTO Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif. -- Participants at Frost & Sullivan's 3rd Annual Customer Contact 2007, West Executive MindXchange will have the opportunity to benchmark and network with industry leaders while learning about best practices and next practices that drive today's customer care initiatives. This premier event will feature extraordinary speakers that will provide participants with the strategic, tactical and operational information they need to drive customer satisfaction. Frost & Sullivan will debut its 2007 Customer Contact Awards at the event. The Customer Contact Awards honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. outstanding achievement and success in the Customer Contact industry. Awards will be given in five categories and will recognize those companies and customer contact executives that have achieved industry excellence. Award categories include: Lifetime Achievement, Contact Center Executive of the Year, Customer Service Excellence of the Year, Contact Center of the Year (Large - more than 250 agents), and Contact Center of the Year (Small - less than 250 agents). "Customer Contact 2007, West will outline over twenty five dedicated interactive sessions that focus on today's top challenges and priorities for contact center executives including: Developing an Effective Customer Experience Strategy, Recruiting, Training, and Retaining, Maximizing Customer Contact Technology Solutions, and Virtualizing the Contact Center Environment. This is sure to be a must attend event of the year for our clients." - Ian Jacobs Lieutenant-General Sir Edward Ian Claud Jacob (27 September 1899 - 24 April 1993), known as Ian Jacob, was the Military Assistant Secretary to Winston Churchill's war cabinet and later a distinguished broadcasting executive, serving as the Director-General of the BBC from , Strategic Analyst, Contact Center/CRM Growth Opportunities Service, Frost & Sullivan Keynote keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. speakers for this year's program include Jane Judd, Senior Manager of Zappos.com Customer Loyalty Team, Andre Harris, Westfield, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control National Customer Service Executive, and Brian Grubb, Corporate Director of Learning & Content Delivery for The Ritz-Carlton Leadership Center. To secure your registration today, or to obtain more information on Customer Contact 2007, West, please contact Brian Denker at brian.denker@frost.com or 516-255-5474 and receive a $250 discount on your registration. Frost & Sullivan, a global growth consulting company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective, and combines ongoing analysis of markets, technologies, econometrics econometrics, technique of economic analysis that expresses economic theory in terms of mathematical relationships and then tests it empirically through statistical research. , and demographics The attributes of people in a particular geographic area. Used for marketing purposes, population, ethnic origins, religion, spoken language, income and age range are examples of demographic data. . For more information, visit http://www.frost.com. FOR MORE INFORMATION For further information on Frost & Sullivan events, press/media registration, sponsorship, and inquires, contact Brian Denker at brian.denker@frost.com or 516-255-5474. |
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