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Cracker Barrel Old Country Store Top Winner in National Customer Satisfaction Survey.



Business Editors

LEBANON, Tenn.--(BUSINESS WIRE)--Feb. 24, 2002

Cracker Barrel This article is about the restaurant-and-store chain. For the unrelated company marketing cheeses bearing the "Cracker Barrel" trademark, see Kraft Foods.

Cracker Barrel Old Country Store, Inc.
 Old Country Store(R), Inc., a wholly owned subsidiary Wholly Owned Subsidiary

A subsidiary whose parent company owns 100% of its common stock.

Notes:
In other words, the parent company owns the company outright and there are no minority owners.
 of CBRL CBRL CBRL Group, Inc (stock symbol)
CBRL Council for British Research in the Levant (UK) 
 Group, Inc. (Nasdaq:CBRL), has captured the prestigious Platinum Award in the Family Dining category of the Restaurants and Institutions "Choice in Chains" awards for the 12th consecutive year. The Tennessee-based restaurant chain, known for its hearty country breakfasts and home cooked favorites like roast beef and country fried steak, received the award during the Restaurants and Institutions 22nd annual awards banquet held February 23rd at the Paris Hotel in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. .

"When an award of this magnitude comes our way, it's a direct reflection on our employees and the quality of work they do day in and day out Adv. 1. day in and day out - without respite; "he plays chess day in and day out"
all the time
 to keep our customers coming back," said Donald M. Turner, President and Chief Operating Officer Chief Operating Officer (COO)

The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president.
 of Cracker Barrel. "But just as responsible for this honor are the customers who compliment us every time they stop by and join us for a meal, and we want them to know we appreciate them."

The award is based on a national consumer survey conducted by Restaurants and Institutions and NFO NFO Info File (file type extension)
NFO New Fund Offer
NFO National Farmers Organization
NFO Naval Flight Officer (US Navy)
NFO National Family Opinion
 Research, Inc., a Greenwich, Connecticut Greenwich is a town in Fairfield County, Connecticut, United States. As of the 2000 census, the town had a total population of 61,101. It is home to many hedge funds and other financial service companies that have left Manhattan. Of the $1.  based market research firm. This year almost 3,000 consumers participated, making it one of the largest consumer surveys of its kind. Customers were asked to evaluate the chain in seven areas: Food Quality, Menu Variety, Value, Service, Atmosphere, Cleanliness, and Convenience. Cracker Barrel received top marks in each of these areas.

Two employees who exemplify Cracker Barrel's high standards of excellence accepted the award on behalf of the company. They are restaurant server Christopher Scott Christopher Scott may refer to:
  • Chris M. Scott - Aussie rules footballer
  • Christopher Scott (cricketer, born 1964) - former Durham cricketer
  • Christopher Scott (cricketer, born 1959) - former Lancashire cricketer
 and retail employee Trena Shead, both of Conyers, Georgia, who attended the awards dinner in Las Vegas. Scott told the audience, "It's not just one or two people who make this possible; it's almost 50,000 Cracker Barrel employees doing one simple thing, and that is serving customers the way they want to be served."

About Cracker Barrel

Cracker Barrel Old Country Store, Inc. is a wholly owned subsidiary of the publicly held CBRL Group, Inc. Cracker Barrel was established in 1969 in Lebanon, Tennessee.

Each Cracker Barrel Old Country Store is modeled after a 1900-era country store, featuring old photographs, antiques, memorabilia and a real woodburning fireplace with a stone hearth to add a warm cozy touch to the dining room. The retail store has more than 2,700 gift items including accessories for the home, old fashioned candies, books on audio, nostalgic items, and children's games and puzzles.

Cracker Barrel Old Country Store, Inc. operates 447 company-owned locations in 41 states. Every Cracker Barrel is open seven days a week with hours Sunday through Thursday, 6 a.m. - 10 p.m., and Friday and Saturday 6 a.m. - 11 p.m.

For more information about Cracker Barrel Old Country Store, visit our website at www.crackerbarrel.com
COPYRIGHT 2002 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 24, 2002
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