Cox Enterprises Subsidiary Selects ClickSoftware and Metrix to Improve Management of Field Force Operations.

Business Editors

CAMPBELL, Calif.--(BUSINESS WIRE)--Oct. 30, 2000

Lemon Busters to use Advanced Routing and Scheduling Capabilities

of ClickSoftware's ClickSchedule Integrated with Metrix's Mobile

e-Service Solution and Techlink(R)

ClickSoftware, Inc. (Nasdaq:CKSW), a provider of software products that optimize service operations and service marketplaces, has announced that Lemon Busters, part of the Manheim Auctions division of Cox Enterprises, will use ClickSchedule, a powerful on-line scheduling and resource optimization solution, as an integral part of an overall enhancement of its field force operations.

Lemon Busters, a Cox subsidiary that provides mobile vehicle inspection services to businesses and consumers, will utilize ClickSchedule in conjunction with Metrix, Inc.'s mobile e-Service solution as well as Metrix's Techlink(R) mobile solution. ClickSchedule will be integrated with the Metrix applications to enable Lemon Busters to optimize the use of its available field resources.

ClickSchedule will integrate with the Metrix application to make best use of Lemon Busters' available field resources," noted Harvey Shovers, vice president of sales and marketing for Metrix. "It is capable of performing street level routing and optimization scheduling activities, as well as batch scheduling, appointment booking, and fully-automated scheduling."

"Lemon Busters has some well-defined business needs that we were able to meet, including a very rapid implementation plan [less than three months]," said Shovers. "Additionally, our Technology Alliance Partner ClickSoftware had a route optimization application that was ideally suited to meet their complete service chain optimization needs."

ClickSchedule is a Web-centric scheduling solution that enables service organizations and their customers to schedule on-line product delivery, installation, service and consulting. It solves the dual challenge of simultaneously optimizing for customer responsiveness and resource utilization, all according to a company's specific business policies (e.g., service level, customer preferences, labor policies, geographic location, etc.). ClickSchedule is used by leading service organizations across a wide variety of industries.

In addition to the capabilities of the ClickSchedule application, Lemon Busters' nationwide field force will have access to detailed contact information through Metrix's Techlink, which provides information about scheduled service calls, including the history of the product, other products at the site and any associated contract entitlements.

"We are excited to be able to team up with Metrix to provide Lemon Busters with a total service optimization package," said Dr. Moshe BenBassat, CEO of ClickSoftware. "The combination of the two products will undoubtedly give Lemon Busters a significant edge in a market that is completely driven by quality customer service and rapid response."

About ClickSoftware

Headquartered in Campbell, Calif., ClickSoftware is a leading provider of end-to-end service chain optimization solutions for service organizations. Its products optimize service operations by simultaneously increasing revenue, reducing operating costs, and increasing customer loyalty.

Used by customers in a wide array of industries, including telecommunications, utilities, retail, high-tech, IT service, automotive, healthcare, and financial services, ClickSoftware's solutions cover strategic capacity planning, problem resolution, short term resource planning, problem resolution, daily scheduling, real time wireless monitoring and rescheduling, and continuous on-going business performance analysis.

A key success factor underlying ClickSoftware products is the ability to integrate seamlessly with the solutions of leading enterprise software vendors. ClickSoftware has marketing or reseller agreements with many of the leading application software vendors in the CRM, eCRM, and ERP world.

In addition to its Silicon Valley headquarters, ClickSoftware has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, and the United Kingdom. ClickSoftware's products are used by both B2B and B2C service organizations, including: British Gas, Caterpillar, Compaq Computer Corporation, Crawfords, Crown Castle, EMEB, Enbridge Home Services, Gerber Technology, High Speed Access Corp. (HSA), ICL, Level 3 Communications, Swisscom, UPC, Verizon, and Wards.

For more information about ClickSoftware, call 408-377-6088 or 888-438-3308 or visit www.clicksoftware.com.

About Metrix, Inc.

Founded in 1980, Metrix, Inc. pioneered the service automation industry, and is today the leading worldwide provider of e-Service and ProductService CRM(TM) solutions. Its Web capabilities and integrated applications address all aspects of the product service chain for multi-divisional and multi-national companies performing on-site field service or repair center activity for manufacturers of durable goods. For more information contact Metrix at [phone], [phone] or at www.metrix.com.

Note to Editors: Metrix, the Metrix logo, ProductServiceCRM and Techlink are trademarks or registered trademarks of Metrix, Inc. in the United States and other countries. All other trademarks or registered trademarks are the properties of their respective owners.

Metrix Cautionary Language

This Press Release Contains Forward-looking Statements Within the Meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Exchange Act. Actual Results Could Differ Materially From Those Projected in the Forward-looking Statements as a Result of Certain Risks Including That the Business or Prospects Expected by the Companies as a Result of the Announcement May Not Occur. Forward-looking Statements Contained in This Press Release are Also Subject to Other Risks and Uncertainties, Including Those Discussed in the Registration Statement On Form S-1, the Quarterly Report On Form 10-Q for the Quarter Ended June 30, 1999, and Other Filings Made by the Respective Companies With the Securities and Exchange Commission.

ClickSoftware Cautionary Language

Except for historical information contained herein, this press release contains express or implied forward looking statements about ClickSoftware's products, markets, partnership relationships, and future operations, and includes implied statements concerning market acceptance of our products and our growing leadership role in the market. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors which may cause actual results or performance to be materially different from any future results or performance expressed or implied by such forward-looking statements. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding continued market acceptance of our products; uncertainties in our ability to timely develop future products or enhancements and upgrades to existing products; uncertainties regarding the impact or outcome of our marketing and integration alliances; uncertainties regarding our intellectual property; and the uncertain effects of competition. More information that could affect the company's performance is set forth in ClickSoftware's filings with the Securities and Exchange Commission, ClickSoftware's prospectus dated June 22, 2000 and ClickSoftware's 10Q, and may be found within the sections titled Risk Factors and Management Discussion and Analysis. Investors and potential investors are directed to these materials for additional information.