Cox Communications and Convergys Sign Five-Year Contract Renewal for Convergent Video, Voice, and Data Billing, and Customer Care Solution.Business Editors & High Tech Writers CINCINNATI--(BUSINESS WIRE)--Nov. 27, 2000 ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System selected as best solution to support Cox's deployment and bundling of new broadband services Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in providing outsourced, integrated billing and customer care services, announced today it has signed a five-year, $75 million contract renewal with Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. , Inc, (NYSE:COX), a leading national provider of broadband communications. The contract is for Convergys' ICOMS (Integrated Communications Operations Management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. System), a convergent voice, video, and data billing and customer care solution for cable and broadband service providers. Cox Communications is the nation's fifth largest cable television company serving approximately 6.2 million customers nationwide. The company provides a wide array of services including voice, video, and high-speed Internet See broadband. access to business and residential customers. Today 10 percent of Cox's customer base is buying a bundle of two or more products and that percentage is rapidly growing as deployment and marketing of advanced services increase. The company is executing deployment plans for the next generation of advanced broadband services including Video-On-Demand and Interactive Television. "As we continue to broaden our services, we must have a world-class billing and customer care partner with a reliable solution that handles the growing scale and complexity of multi-service bundling, pricing and billing," said Scott Hatfield, senior vice president and chief information officer for Cox Communications. "We have just that in Convergys which we recognize as the premier provider of billing and customer care solutions. The ICOMS solution has been proven to be the best solution for Cox. Our partnership with Convergys has been truly beneficial for Cox and our customers." "Cox Communications is a trailblazer in the cable industry having already been at the forefront of launching cable telephony See cable telephone. services and offering multi-service bundling for its customers," said Bob Marino, president of Convergys' Information Management. "Cox and Convergys have worked together to enable ICOMS to support the next-generation of advanced broadband services that will be brought to the market." Cox Communications was the beta test A test of new or revised hardware or software that is performed by users at their facilities under normal operating conditions. Beta testing follows alpha testing. Vendors of packaged software often offer their customers the opportunity of beta testing new releases or versions, and the site for ICOMS 4.5, the current release of this billing and customer care solution. ICOMS 4.5 enables cable and broadband service providers like Cox to set up one customer record for multiple customer services, present a single view of the customer for better customer relationship management, and provide flexible convergent statementing options. The ICOMS solution can scale easily and quickly to support the rapidly growing number of subscribers and services. About Cox Communications Cox Communications serves approximately 6.2 million customers nationwide, making it the nation's fifth largest cable television company. A full-service provider of telecommunications products, Cox offers an array of services, including Cox Cable; local and long distance telephone services under the Cox Digital Telephone brand; high-speed Internet access under the brands Cox@Home, Road Runner road runner: see cuckoo. Road Runner thrives on outwitting Wile E. Coyote. [Comics: “Beep Beep the Road Runner” in Horn, 105] See : Cunning Road Runner , and Cox Express; advanced digital video programming services under the Cox Digital Cable brand; and commercial voice and data services via Cox Business Services. Cox is an investor in telecommunications companies including Sprint PCS (1) (Personal Communications Services) Refers to wireless services that emerged after the U.S. government auctioned commercial licenses in 1994 and 1995. This radio spectrum in the 1. and Excite@Home as well as programming networks including Discovery Channel, The Learning Channel, Outdoor Life, and Speedvision. More information about Cox Communications can be accessed on the Internet at www.cox.com About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500, is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys contact centers handle more than one million customer interactions each day. Convergys (SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including telecommunications, Internet, cable and broadband services, technology, and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . Headquartered in Cincinnati, Ohio, Convergys employs over 45,000 people in its 46 customer contact centers and in its data centers and other offices in the United States, Canada, Latin America, Israel, and Europe. Convergys is on the Internet at www.convergys.com (Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys and the Convergys logo are service marks of Convergys Corporation.) |
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