Cox Communications and Convergys Sign 5-Year Contract Renewal.

Business Editors

CINCINNATI--(BUSINESS WIRE)--Oct. 16, 2003

-- Cox will license Infinys, Convergys' new convergent business

support solution for multi-service bundling, pricing, and billing --

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today it has signed a 5-year renewal and expansion of its billing software license agreement with Cox Communications, Inc. (NYSE:COX), a leading national provider of broadband communications services.

As part of the agreement, Cox will renew its license for Convergys' ICOMS software - the industry-leading convergent voice, video, and high-speed data billing and subscriber management solution for cable and broadband service providers. Additionally, Cox is expanding its billing software agreement to license Infinys(TM), Convergys' recently announced convergent business support solution. The advanced capabilities of Infinys will provide Cox with the opportunity to broaden its multi-service bundling, pricing, and billing to support the company's voice, video, and data residential and business customers better.

Cox Communications is the nation's fourth largest cable television company serving approximately 6.5 million customers nationwide. The company provides a wide array of services including voice, video, and high-speed Internet access to business and residential customers. Today nearly one third of Cox's customers are buying bundled services and that percentage is growing as deployment and marketing of advanced services increase.

"Cox continues to be successful in the marketplace by offering a complete bundle of services - video, high-speed Internet, and telephone. The value of providing these services to our customers in an integrated way has been demonstrated by our penetration rates and our industry-leading customer satisfaction," said Scott Hatfield, senior vice president and chief information officer for Cox Communications. "Our customers appreciate the convenience and flexibility we offer through our unique platform.

"Our partnership with Convergys has been instrumental in our success because ICOMS has excelled in its ability to handle the complexities of multi-service bundling, pricing, and billing," continued Hatfield. "We understand the value of continuing our partnership with Convergys, and we believe that Infinys will be a key factor in enabling our deployment and marketing of advanced service offerings in the future."

"Cox and Convergys are leading players in the cable and broadband industry because both companies continue to evolve and develop solutions that meet the future needs of the industry," said Dave Dougherty, executive vice president, Convergys Global Information Management Group. "Cox understands the importance of customer satisfaction and has shown that it is deeply committed to assuring that its customers receive world-class billing and customer care. ICOMS and Infinys will help Cox's customers realize the savings, convenience, and simplicity of purchasing multiple communication services from one company."

Infinys from Convergys delivers fully convergent business support solutions including billing, customer management, order management, partner care, provisioning, and mediation for communication services companies. Infinys solutions are built on a component-based architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to fixed and cable service providers - have the capability for rapid market innovation in their bundling of voice, data, video, and content for their residential and business customers.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 48,000 people in 50 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Infinys is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)