Cox Communications Receives Highest Honor in the West in J.D. Power and Associates' 2006 Residential Cable/Satellite TV Customer Satisfaction Study(SM).ATLANTA -- Cox is the Only Bundled Service Provider to Receive the Highest Honor for Video, Telephone and High-Speed Internet See broadband. Services Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. , the fourth largest cable television provider in the country, announced today that it received highest honors in J.D. Power and Associates' 2006 Residential Cable/Satellite TV Customer Satisfaction Study(SM) in the West Region. This marks the fifth J.D. Power and Associates Award presented to Cox this year alone. Cox also received the Highest Honor in J.D. Power and Associates' 2006 Residential All-Distance Telephone Customer Satisfaction Study(SM) in the Northeast, Southwest and West Regions. Cox also received the highest honor in J.D. Power and Associates' 2006 Major Provider Business Telecommunications Services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. Study(SM) - Data, for highest customer satisfaction among small/mid-size business data service providers in the nation. Cox is the only bundled service provider to receive J.D. Power and Associates' highest honor for all three of its residential telephone, video and high-speed Internet services. "Cox is thrilled to be recognized once again for high customer satisfaction with our services," said David Pugliese, Cox's vice president of product marketing and management. "The study findings simply demonstrate our ongoing commitment to being the best choice for entertainment and communications services in our markets." The study shows that customer service is the most important factor for overall satisfaction, while the ability to resolve problems with one contact has the highest overall value. In the West region, Cox ranked significantly higher than others in both of these areas - overall, scoring 54 points higher than the West region's average. Specifically, the study shows that Cox customers reported high scores in convenience of having multiple telecommunications services on one bill; technical innovation; timely resolution of service needs; performance and reliability; ease of contacting customer service and knowledge of customer service representatives; as well as beliefs that Cox is honest, highly reputable rep·u·ta·ble adj. Having a good reputation; honorable. rep  u·ta·bil and highly committed to its communities.
"Customers appreciate that we're increasing the value of digital cable with additional services and features such as On DEMAND, High Definition service and Digital Video Recorders See DVR. ," said Pugliese. "New technology can be confusing, so we've worked hard to make it easy and convenient for our customers to take advantage of these additional services." The study also reports that the cable industry's average cost is lower than that of satellite providers. Cable customers report spending $58 monthly - down $1 from 2005 - while satellite subscribers report spending $61 per month for service - up $3 from a year ago. Cox's western markets include Greater Phoenix and Tucson, Ariz., Santa Barbara Santa Barbara (săn'tə bär`brə, –bərə), city (1990 pop. 85,571), seat of Santa Barbara co., S Calif., on the Pacific Ocean; inc. 1850. , San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. and Orange County, Calif., Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. and Omaha, Neb. The study, based on responses from a total of 15,819 consumers and measuring nine providers in the West, measured opinions of consumers who subscribed to a satellite or cable provider. About Cox Communications Cox Communications, a Fortune 500 company, is a multi-service broadband communications and entertainment company with more than 5.9 million total residential and commercial customers. Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business Services is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long-distance services, as well as data and video transport services The collective functions of layers 1 through 4 of the OSI model. for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. More information about the services of Cox Communications, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Cox Enterprises Cox Enterprises is the successor to the publishing company founded in Dayton, Ohio, by James Middleton Cox, who began with the Dayton Daily News. The company is private, 98% controlled by the octogenarian daughter of Cox, Anne Cox Chambers, and the two children of her late , is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com. |
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