Cox Communications Partners with Fathom Solutions to Drive Additional Value from the Service Delivery Process.CHICAGO -- Fathom fath·om n. Abbr. fth. or fm. A unit of length equal to 6 feet (1.83 meters), used principally in the measurement and specification of marine depths. tr.v. leverages Industry Expertise and Best Practices for Operational Support Systems to Drive Cost Reduction, Revenue Assurance and Revenue Retention for Cox Communications Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television and telecommunications services in the United States. It is the third-largest[2] cable television provider in the United States, serving more than 6. Fathom Solutions, an award winning business integration consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , announced today that Cox Communications, the nation's third-largest cable television provider, has selected Fathom Solutions as their business partner to assist in specifying the requirements for a next generation service delivery capability that will improve revenue retention through increased customer satisfaction, reduce costs through application consolidation and provide revenue assurance through more accurate insight, validation, and correction of network inventory discrepancies for their commercial services division. Cox Communications operates one of the largest and most technically advanced networks providing voice, video, and data services over both a fiber and hybrid fiber coax (networking) Hybrid Fiber Coax - (HFC) A kind of physical connection used in networks for audio, video, and data. DVB (Digital Video Broadcast) is used in Europe and DOCSIS is used in N America. network. This complex environment presents financial and operations challenges across the service delivery, service assurance, and financial reconciliation processes and supporting technology. Cox Business Services seeks to drive additional value from the service delivery process through improvements in the Order Entry, Order Management, Workflow Management, Network Inventory, and Supplier Interconnection business capabilities. "Increased customer demands, service complexities, new channels and new competitors are just some of the industry issues that serve to build competitive pressure and force communication services providers to focus on their core strength - service delivery to their customers" said Dolan Beckel, Principal at Fathom Solutions. "Fathom Solutions is pleased to partner with Cox Communication to realize their vision of industry leading service delivery for their customers and assist in deriving the intended business benefits". "Given the strategic importance of this initiative it was not only important for us to partner with a company that has a proven track record." said Iris A. Miles, Director of Cox Business Services at Cox Communications. "We chose to team with Fathom Solutions due to their combination of proven methodology, industry-relevant and insightful knowledge capital, talented individuals, partnering attitude, and OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. expertise. About Cox Communications Cox Communications (NYSE NYSE See: New York Stock Exchange :COX), a Fortune 500 company, is a multi-service broadband communications company Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. with approximately 6.7 million total customers, including 6.4 million basic cable subscribers. The nation's third-largest cable television provider, Cox offers both analog cable television under the Cox Cable brand as well as advanced digital video service under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long distance telephone under the Cox Digital Telephone brand; high-speed Internet See broadband. access under the Cox High Speed Internet brand; and commercial voice and data services via Cox Business Services. Local cable advertising, promotional opportunities and production services are sold under the Cox Media brand. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at www.cox.com. About Fathom Solutions Fathom Solutions provides business integration solutions to dynamic companies in the communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and other industries. Fathom specializes in system integration, strategic planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. and business process design consulting services for an array of support system projects. Our unique approach to integration provides a refreshing change compared to traditional consulting firms: a streamlined approach, focus on business value and entrepreneurial spirit - all contributing to 100% client satisfaction. Fathom is a privately held corporation Noun 1. privately held corporation - a corporation owned by a few people; shares have no public market close corporation, closed corporation, private corporation with its headquarters in Chicago, IL. For more information, please visit us on the Internet at www.fathomsolutions.com, send an e-mail to info@fathomsolutions.com, or call 1-866-TO-FATHOM. |
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